Robert Joseph Ong Email and Phone Number

• Provide regular communication with management for the purpose of assisting in planning and establishing the work schedule.• Uses technology/software (E2OPEN Transportation Management) to access, assign, and complete work/load orders.• Coordinate pick-up and delivery of critical and time sensitive shipment to LC/LC Manager.• Assist other carriers for the purpose of supporting them in the completion of their work activities.• Request or approve appointment times for all relevant stops through tools including (but not limited to)1. TMS Dock functionality2. 3rd party web portals3. Email/Phone Calls• Track execution of loads against relevant milestones for any stop including (but not limited to): ETA, Gate In/Out, Loading/Unloading Start/End, Arrival/Departure,

• Export-specific processes• Complete booking process, complying with SLAs and global process design.• Booking coordination: receive booking from warehouse, place booking with carrier, co-ordinate with broker for trucking arrangements.• Documentation: receive information from respective desks, send SI to carrier, follow up on B/L or SWB release, and ensure pre-alert mail is sent on time. Filing and documentation for audit.• Conduct Vessel reconciliation and manifest process as per process design• Daily report: ensure trackers are sent on time by brokers.• Customs clearance coordination: monitor the customs clearance timeliness from broker, support brokers on troubleshooting.• DMS/ Visibility: ensure the Daily issue list and scorecard is updated accurately and timely.• Facilitate completion of documentation and invoicing process.• Support with proactive activities that facilitate documentation and cargo release.• Support client’s queries on shipment status• Ensure the overall process is being adhered strictly by related parties (warehouse, planner, 3PL), any exceptions need to be escalated on time.• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of •cargo tothe customer as per agreed contract terms

• Export-specific processes• Complete booking process, complying with SLAs and global process design.• Booking coordination: receive booking from warehouse, place booking with carrier, co-ordinate with broker for trucking arrangements.• Documentation: receive information from respective desks, send SI to carrier, follow up on B/L or SWB release, and ensure pre-alert mail is sent on time. Filing and documentation for audit.• Conduct Vessel reconciliation and manifest process as per process design• Daily report: ensure trackers are sent on time by brokers.• Customs clearance coordination: monitor the customs clearance timeliness from broker, support brokers on troubleshooting.• DMS/ Visibility: ensure the Daily issue list and scorecard is updated accurately and timely.• Facilitate completion of documentation and invoicing process.• Support with proactive activities that facilitate documentation and cargo release.• Support client’s queries on shipment status• Ensure the overall process is being adhered strictly by related parties (warehouse, planner, 3PL), any exceptions need to be escalated on time.• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of •cargo tothe customer as per agreed contract terms

• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).• Assist Team Leader in the coordination of daily activities including monitoring of team productivity and changes in shift/duty arrangements.• Process the necessary documentation and online forms in an efficient, cost-effective, and lawful manner. Comply with security measures dictated either by law or by clients.• Follow instructions and implement actions according to administrative policies and procedures.• Prepare and submit all documents in a timely and accurate manner. Ensure that proper filing of pertinent documents is carried out.• Adhere to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.• Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.

• Serve as the server administrator.• Regulate and manage access rights of different users on websites.• Create and modify appearance and setting of sites.• Lay out content on web pages.• Deal with and respond to heavy volumes of email.• Decide what kind of computer will hold a web site's information.• Test websites to see if there are any parts that are difficult to use.• Meet with designers to agree on site's design.• Decide how site's content will be delivered to the Internet.• Test different browsers and ensure people with different computers can access a website. is the place for a summary of your key responsibilities and most stellar accomplishments.

• SMS messaging services are offered to people.• Inbound Customer Support (NO OUTBOUND)• We supply operator text support services to our expanding worldwide customer base.