Robert June Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

My day-to-day work in the manager role was the same as my day-to-day work in the lead role. My most significant achievements in the manager role were...-Helping team members achieve a total of 20+ promotions from 2018-2021, including referring several team members for more advanced roles on other IT teams-Developing two team members into Help Desk team leaders, with direct reports of their own-Automating several of our most labor-intensive processes-Managing all of the team's operations changes, in response to the COVID-19 pandemic

Seattle, Wa, Us

I started leading the Help Desk in 2014, with four direct reports. By 2018, I grew the team to thirteen members, including three remotely-based team members. I created an onboarding team within the Help Desk so that we could more efficiently handle our support and new hire/termination work, and I defined the scope of our remote roles. I helped increase the diversity of our team, through my hiring decisions.My day-to-day work consisted of...-Building and maintaining scalable processes-Supporting my teammates' projects and day-to-day work-Providing one-on-one coaching-Connecting team members with the projects that suited their skills and development goalsMy project work included...-Developing a format for team performance reports and regularly providing those reports to our senior team leadership.-Creating the company's change management system, for significantly impactful system changes; the system is a Zendesk environment shared by our finance, engineering, product, and IT teams-Overhauling and maintaining our team's core policy and process documents-Implementing a "chore" system for recurring responsibilities (equipment testing, security audits, license audits, etc.)

Seattle, Wa, Us

I provided first-tier technology support for Redfin employees and contractors, set up accounts and hardware for new hires, and performed the work associated associated with employee departures.My most significant achievement was delivering Redfin's first official suite of web conferencing solutions - a new all-hands meeting product, a mid-level webinar product, and a small-group product. I worked with several teams to gather business requirements, and coordinate testing/training. The most difficult and impactful part of the project was overhauling our monthly all-hands meeting infrastructure, which included changing our software platform, reconfiguring our A/V hardware, and developing testing processes. From 2014-2020, when we were using that new infrastructure, we didn't have a single failure during an all-hands meeting.I also became a Zendesk guru during my time as an Analyst. I learned everything about the 5+ environments we ran at the time, contributed significant improvements, and built new environments for teams who needed them.

Snoqualmie, Wa, Us

My job title was "Customer Support Representative" at Spacelabs, but I also administered service contracts for about 2.5 years.I helped ensure over $2 million in software support contract renewals by...Meeting with regional and national service managers each weekTracking upcoming renewalsProducing renewal quotes, delivering them to customersExecuting contractsFollowing up with customers to move unsigned quotes towards executed contractsI managed our installed base data (equipment ownership, warranty status, etc.).I provided FDA documentation guidance to our field service engineers, reviewed field service reports for compliance, and performed a long-term audit to communicate our level of compliance to the FDA.

Snoqualmie, Wa, Us

The Customer Support Team was the first point of contact for customers to set up equipment repair and place supplies orders. I set up repair tracking records and placed orders, and overhauled and maintained our team's documentation. I also opted to take two technical training courses, one on our critical care patient monitors, and the other on our diagnostic cardiology software.

I distributed campaign literature on behalf of a Seattle City Council candidate.

Tacoma, Wa, Us

In the Lead role, I collaborated with the Help Desk Manager on process changes and projects. I developed and lead yearly training for Help Desk student staff, comprehensively overhauled our policies and procedures for student staff, and continued to fulfill the responsibilities of the Assistant role.

Tacoma, Wa, Us

The Help Desk was the first point of contact between the campus community and Technology Services. Our team was responsible for desktop troubleshooting on all faculty/staff endpoints, including executives' devices, as well as shared printers and some network infrastructure. We provided on-site, phone, and email support, and escalated service tickets to other teams within Technology Services.

Tacoma, Wa, Us

Coordinated summer program mailings/payments; composed departmental correspondence; served as first point-of-contact for the department; compiled candidate résumé comparison charts

I sold computer equipment, received equipment for repair, and maintained the sales floor.

Bachelor Of Arts (B.A.), Communication Studies

High School Diploma