Robert Justison Email & Phone Number

Rehoboth Beach, Delaware, United States

Kennett Square, Pennsylvania, United States

Malvern, Pennsylvania, United States

• Part of a team to plan, organize and hire for a new Sales/Call Center department in a growing nationwide company.• Supervise a team of direct reports, monitoring their statistics throughout the month to ensure key metrics are met.• Schedule monthly team meetings with direct reports to discuss company updates in order to assist customers to the best of their abilities.• Draft year end reports and produce a formal in-depth review for direct reports. • Handle escalated customer concerns, providing solutions with professionalism and genuine care. • Administer difficult conversations, including but not limited to corrective counseling and/or employment termination. • Communicate regularly with District Managers and DVP’s regarding day-to-day notices for stores. • Work closely with inContact (Sales Center phone vendor) regarding call refusals; touch point for communicating issues/resolutions on behalf of the Sales Center Sales. • Interview and hire new employees.• Train employees on systems and new procedures when needed.

West Chester, Pennsylvania, United States

• Supervisor of a productive Call Center department of over 250+ FT/PT employees.• Interviewing, hiring, training, coaching individuals to meet department and company goals.• Providing world-class customer service to internal and external customers.