Robert Jędrusik Email & Phone Number

Katowice, Woj. Śląskie, Polska

• Achievements:
• Main responsibility for the implementation of a strategic project to standardize the customs process at DHL express across PL. The aim of the project was to implement a management method based on unifying and.
• Increased phone-based VOICE contact for customs process by 80% YoY. Managed change through language of benefits and awareness in alignment with company's strategy;
• Creating a framework for the operation of the customs service team nationwide by implementing procedures and process instructions in the spirit of ISO;
• Optimization of the financial process related to transactional limits and prepayments.Responsibilities:
• Effectively manage the CCCD (Central Customs Customer Department), overseeing comprehensive customs services for DHL Express customers throughout Poland and leading a team of employees across six locations. Reporting.

Pyrzowice

• Achievements:
• I prepared three Customs Agency units (Katowice, Wroclaw, Szczecin) for a smooth post-Brexit process by tasking them with all the legislative, transportation, and warehouse requirements that were necessary for a smooth.
• Successfully implemented FTE hiring policy (a dozen people) based on a hybrid model and distributed team. Which allowed for a flexible approach to hiring, and meeting the target ahead of schedule;
• Implement a transit closure control process based on the creation of a Customs Agency-Operation collaborative process from scratch. These measures minimised the risk of unclosed transits, which represented a major.
• Managing and controlling three Customs Agencies (Export and Import - over 100 people) in Katowice, Wroclaw, and Szczecin Areas;
• Leading continuous improvement of process and system enhancements related to the Customs area for the Customs Agencies;

Katowice-Pyrzowice, woj. Śląskie, Polska

• Achievements:
• Developed and implemented a customer contact tool (OTRS) for B2B and B2C customers, improving efficiency and standardizing customer communication across all customs agencies;
• Created the Customs KAD department of key customers in 2020 by identifying needs, analyzing the company portfolio, and building a team to support them;
• Successfully optimized the customs handling process for 10 top clients of the Customs KAD department, resulting in sustained cooperation and strong business relationships;
• Nominated for the 2017 and 2018 Employee of the Year award for outstanding performance.Responsibilities:
• Maintain relationships with clients of the Customs Agency and serve as the main point of contact for key customers and Customs Agency teams.

Pyrzowice

• Achievements:
• I have successfully optimized the process of handling 10 TOP Key Account Customs Customers from Wroclaw Area individually in the field of customs service in 2020, which resulted in the extension of cooperation with.
• building a Customs Key Accounts Team in organisation;
• developing and sustaining solid relationships with key clients for the company;
• acting as the main point of contact between key clients and internal teams;

Katowice-Pyrzowice, woj. Śląskie, Polska

Responsibilities included:- handling and preparing customs documentation;- administrating GEMA application;- timely preparation of import documentation for air shipments globally;- assisting with logistics duties;- organizing all shipments in line with company requirements

Customs&Logistic: International Customs Training Program, 2018

The only representative from Poland in 2018. CCES is the international centre of excellence for innovative training, education.

Postgraduate, Logistics Manager

Master Of Economics, Economics