Building the world's first peer-to-peer fulfillment network. Cahoot is leading the way in transforming the shipping industry for both B2B and online sellers. Cahoot facilitates a seamless shipping experience, enabling online sellers to reduce shipping costs and improve delivery times through optimized order routing, automation, and proactive monitoring.• Wear multiple hats in a fast-paced, agile environment.• Trusted advisor for multi-channel sellers across major sales channels… Show more Building the world's first peer-to-peer fulfillment network. Cahoot is leading the way in transforming the shipping industry for both B2B and online sellers. Cahoot facilitates a seamless shipping experience, enabling online sellers to reduce shipping costs and improve delivery times through optimized order routing, automation, and proactive monitoring.• Wear multiple hats in a fast-paced, agile environment.• Trusted advisor for multi-channel sellers across major sales channels (Amazon, Walmart, Shopify, and more).• Conduct customer training and go-live calls to ensure successful onboarding and adoption of our order fulfillment platform.• Act as a liaison between teams, ensuring customer pain points and feedback are effectively communicated and acted upon.• Continuously evaluate and refine workflows to adapt to changing business needs and enable efficient scaling.• Work with cross-functional teams to identify customer needs and recommend solutions for optimizing order fulfillment operations.• Implemented creative solutions to automate label processing, resulting in an 80% reduction in manual shipping labels.• Utilize Postman to capture and analyze REST-based API requests and responses to troubleshoot issues with third-party integrations and sales order routing.• Coordinate closely with Development to deploy product features & bug fixes through continuous improvement.• Developed UI/UX specifications for our inbound & work-order modules used for bulk inventory routing. Show less

Pulse Commerce is the leading cloud platform for enterprise order & inventory management.• Led daily support huddles to review team progress and discuss key topics. • Zendesk Administrator - defined and implemented rules, triggers, and macros to automate ticket routing while integrating Jira to enhance the workflow for ticket escalations.• Managed user access levels and permissions for data management & security.• Efficiently triaged and resolved over 3,000 trouble tickets… Show more Pulse Commerce is the leading cloud platform for enterprise order & inventory management.• Led daily support huddles to review team progress and discuss key topics. • Zendesk Administrator - defined and implemented rules, triggers, and macros to automate ticket routing while integrating Jira to enhance the workflow for ticket escalations.• Managed user access levels and permissions for data management & security.• Efficiently triaged and resolved over 3,000 trouble tickets, consistently exceeding SLAs.• Analyzed ticket data to identify and address recurring issues, reducing overall ticket volume by 25%.• Troubleshoot network issues such as Internet connectivity, server issues, and changing and configuring DNS records.• Provide technical support assistance and front-end website maintenance with HTML, CSS.• Create and update KB articles and videos to improve internal and merchant-facing help content.• Collaborate closely with the development team to help launch new software features and bug fixes. • Manage and maintain documentation related to quality assurance activities, including inspection reports, test results, and corrective action plans.• Worked with vendor APIs to integrate new sales channels into the company's e-commerce ecosystem. Show less

Zscaler is a cloud-native security platform that employs a zero-trust approach to ensure secure access to the internet and protect organizations from advanced threats.• Understand cloud-based computer security architect, SSL inspection, Proxy, and Inline threat protection• Completed certification training on Zscaler’s Security as a Service cloud to access public and private applications.• Developed an internal troubleshooting process to help reduce the time it takes for… Show more Zscaler is a cloud-native security platform that employs a zero-trust approach to ensure secure access to the internet and protect organizations from advanced threats.• Understand cloud-based computer security architect, SSL inspection, Proxy, and Inline threat protection• Completed certification training on Zscaler’s Security as a Service cloud to access public and private applications.• Developed an internal troubleshooting process to help reduce the time it takes for engineers to solve issues and trouble tickets from customers. • Put together Excel spreadsheets and flow charts of issues, symptoms, and solutions • Created issue scopes for level 1 engineers on the Zingtree troubleshooter • Attended weekly Z-App and Zscaler Private Access bug scrub meetings to discuss solutions with the team Show less

Sales• Developed and executed a go-to-market strategy for selling patented brake lights to car dealerships for an early start-up company.• Responsible for evangelizing and selling “Sure Stop Technology” for the third brake light• Patented technology designed: www.genesisbls.com.• Designed a front-end website using HTML, and CSS for Genesis BLS.

• Co-created, “Solitaire One” an Apple iPhone game available on I-Tunes.• Raffle Tickets, Solitaire One, and Pool Quiz apps recently launched and other concepts are under development.• Implemented revenue-generating advertisements, game layout, graphics, rules, scoring & instructions.• Applications: https://appsto.re/us/3EIH2.i, http://itunes.apple.com/app/id61478352