Robert K. Email & Phone Number

New York, NY, US

Bridgeport, Connecticut, United States

• Building the world's first peer-to-peer fulfillment network. Cahoot is leading the way in transforming the shipping industry for both B2B and online sellers. Cahoot facilitates a seamless shipping experience, enabling.
• Wear multiple hats in a fast-paced, agile environment.
• Trusted advisor for multi-channel sellers across major sales channels… Show more Building the world's first peer-to-peer fulfillment network. Cahoot is leading the way in transforming the shipping industry for both B2B.
• Trusted advisor for multi-channel sellers across major sales channels (Amazon, Walmart, Shopify, and more).
• Conduct customer training and go-live calls to ensure successful onboarding and adoption of our order fulfillment platform.
• Act as a liaison between teams, ensuring customer pain points and feedback are effectively communicated and acted upon.

• Pulse Commerce is the leading cloud platform for enterprise order & inventory management.
• Led daily support huddles to review team progress and discuss key topics.
• Zendesk Administrator - defined and implemented rules, triggers, and macros to automate ticket routing while integrating Jira to enhance the workflow for ticket escalations.
• Managed user access levels and permissions for data management & security.
• Efficiently triaged and resolved over 3,000 trouble tickets… Show more Pulse Commerce is the leading cloud platform for enterprise order & inventory management.
• Efficiently triaged and resolved over 3,000 trouble tickets, consistently exceeding SLAs.

San Jose, CA

• Zscaler is a cloud-native security platform that employs a zero-trust approach to ensure secure access to the internet and protect organizations from advanced threats.
• Understand cloud-based computer security architect, SSL inspection, Proxy, and Inline threat protection
• Completed certification training on Zscaler’s Security as a Service cloud to access public and private applications.
• Developed an internal troubleshooting process to help reduce the time it takes for… Show more Zscaler is a cloud-native security platform that employs a zero-trust approach to ensure secure access to the internet and.
• Developed an internal troubleshooting process to help reduce the time it takes for engineers to solve issues and trouble tickets from customers.
• Put together Excel spreadsheets and flow charts of issues, symptoms, and solutions

• Sales
• Developed and executed a go-to-market strategy for selling patented brake lights to car dealerships for an early start-up company.
• Responsible for evangelizing and selling “Sure Stop Technology” for the third brake light
• Patented technology designed: www.genesisbls.com.
• Designed a front-end website using HTML, and CSS for Genesis BLS.

Branford Connecticut

Branford

• Co-created, “Solitaire One” an Apple iPhone game available on I-Tunes.
• Raffle Tickets, Solitaire One, and Pool Quiz apps recently launched and other concepts are under development.
• Implemented revenue-generating advertisements, game layout, graphics, rules, scoring & instructions.
• Applications: https://appsto.re/us/3EIH2.i, http://itunes.apple.com/app/id61478352

Master Of Business Administration

Bachelor'S Degree, Computer Information Systems (Cis)

Computer Information Systems

Education record

Activities and Societies: Varsity Hockey, Varsity Lacrosse