Robert K. Email & Phone Number

Experienced, results-oriented professional with proven business and technical acumen/experience in customer facing roles, focused in application analysis and improvement, with career emphasis in CRM (Customer Relationship Management) solutions utilizing emerging technologies. Solid experience in business analysis and project leadership roles incorporating: customer/stakeholder management, eliciting/defining business requirements, analyzing/improving business processes and capabilities, scoping of business solutions, user acceptance testing, and providing user support & training. Excellent oral, written, presentation, and interpersonal communication skills. Effective contributor and leader in collaborative team environments.