Working for a small independent tour operator, selling high end luxury holidays around the world.

Working in a very busy sales department for Europe's biggest golf tour operator. Dealing with complex group bookings for 50 plus golfers. Working closely with top sales agents to make sure group bookings run as smooth as possible. Speaking to clients, overseas suppliers and representatives on a daily basis making sure operations are perfect. Training new staff. Working closely with sales directors, head of customer service, the product team and the accounts department. Working with complex supplier contracts.

Liaising with hotels, resort representatives and airlines both in the UK and overseas, dealing with a wide range of problems and issues connected with customer service and sales.Forging productive relationships with travel agents, airlines, clients and colleagues, as well as working closely with accounts, sales, commercial and marketing departments.Playing a key role in achieving healthy profits, including responsibility for stock takes, contracts, staffing levels and employee performance. Central involvement in crisis management, dealing with issues such as flight time changes, delays, cancellations, renovations, adverse weather conditions and over bookings. Responsibilities include, amending and cancelling existing holiday reservations, Sales, advising bookings to airlines, hotels and overseas representatives, sending flight manifests and uploading advanced passenger information to airlines, dealing with problems such as flight cancellations, delays and over bookings (General customer care), sending out brochures, monitoring up to 5 busy mailbox's daily, booking flight extras such as meals, bags and extra leg room seating, data loading such as contracts, hotel stopsales, extra allocation and freesales, taking payments, emergency call out duties.