Robert Kenneth Wolfert Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, CO 80920

• Manages a mixture of lead sources thru systems such as Salesforce in order to implement functional working Lead Management System
• Qualifying and Counseling potential prospects in their insurance needs based upon the coverages needed due to their personal assets and personal goals
• Following up on existing leads that needed to be nurtured thru the sales process in order to make the decision that best meets their end needs, and working with existing customers to cross-sell and upsell
• Mentored new hires on the systems, sales process and follow up process to help insure their results and immediate success
• Generated leads thru referrals because this company only works with 4 groups of clients (educators, nurses, firefighters and teachers) and does not advertise publicly in the normal media channelsAchievements
• Received Rookie of the Year for Pinnacle Club (Sales + Premium per Sale Average) 2012

Colorado Springs, CO 80920

• Managed and directed Online sales operations, including staff accountabilities and leadership development of 8-14 Admissions Representatives.
• Continued training and development of incumbents, resulting in the promotion of 3 Assistant Directors of Admissions and 1 Senior level 3 Admissions Representative
• Assisted in creating training presentations for sales closing skills, student retention and admissions
• Managed and directed responsibilities of Online Admissions Representatives productivity, monthly and bi-weekly, training, development and mentoring
• Coached and trained all Online Admissions Representatives on generating leads and increasing conversion rates from 9% to 15%
• Responsible for recruiting and pre-screening of incumbents using sourcing databases including TMS

Colorado Springs, CO 80920

• Managed budgets, metrics including recruiting, staff performance and representative success with a team of 6-10 Sales Representatives over the period of 4-5 weeks
• Administered testing, training and development of over 120 new and existing incumbents on new processes and product roll outs
• Facilitated in the training environment with processes and product knowledge to reinforce customer service and sales goals
• Administered weekly, monthly, bi-annual performance reviews for Sales Representatives
• Communicated with other department heads to establish and manage processes and procedures to ensure quality assurance, cross sell training and efficient delivery of productsAchievements:
• Consistently performed within the top 10% of the Business Solutions Sector

Colorado Springs/Pueblo/Castle Rock, CO

• KB TOYS, Colorado Springs, CO OPERATIONS MANAGER (1999-2003)Directed and managed KBToy’s local and outlet sales teams
• Responsible for interviewing and hiring of over 45 incumbents in 4 locations
• Scheduled and maintained staffing levels for all 4 locations to meet payroll matrix
• Reconciled profit/loss statements, inventory control, cashier analysis, sales and deposits
• Received $1.2 to $1.5 million in merchandise yearlyAchievements:
• Developed and Trained incumbents resulting in the promotion of 5 Assistant Managers and 3 Store Managers