Robert Kenneth Wolfert Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co 80920

• Manages a mixture of lead sources thru systems such as Salesforce in order to implement functional working Lead Management System• Qualifying and Counseling potential prospects in their insurance needs based upon the coverages needed due to their personal assets and personal goals• Following up on existing leads that needed to be nurtured thru the sales process in order to make the decision that best meets their end needs, and working with existing customers to cross-sell and upsell• Mentored new hires on the systems, sales process and follow up process to help insure their results and immediate success• Generated leads thru referrals because this company only works with 4 groups of clients (educators, nurses, firefighters and teachers) and does not advertise publicly in the normal media channelsAchievements• Received Rookie of the Year for Pinnacle Club (Sales + Premium per Sale Average) 2012• Received Pinnacle number 7 and 9 spots for the 2013-2014 years• Averaged 125% of budget per year to date and roughly 1.386M in Revenue over the 3 year term

Colorado Springs, Co 80920

Managed and directed Online sales operations, including staff accountabilities and leadership development of 8-14 Admissions Representatives.• Continued training and development of incumbents, resulting in the promotion of 3 Assistant Directors of Admissions and 1 Senior level 3 Admissions Representative• Assisted in creating training presentations for sales closing skills, student retention and admissions• Managed and directed responsibilities of Online Admissions Representatives productivity, monthly and bi-weekly, training, development and mentoring• Coached and trained all Online Admissions Representatives on generating leads and increasing conversion rates from 9% to 15%• Responsible for recruiting and pre-screening of incumbents using sourcing databases including TMS• Worked directly with the training department in order to deliver product knowledge, sales techniques and new business directives for the center• Worked on task force directly with the VP in order to increase contact rates and lead management strategyAchievements:• Increased Online enrollments yearly at the rate of 10% or higher from 2005-2008• Improved Online student success rate to 100% of budget from 2008-2009• Managed Training Bay Pilot in 2010 resulting in the reduction of learning curve and 175% increase in enrollments and student start rate and retention• Achieved Team of the Month four times during 2007-2008, and 2 – 2nd place Team of the months during 2008 out of 24 teams• Achieved 3- 2nd place Team of the Class and 1 Team of the Class in 2008

Colorado Springs, Co 80920

• Managed budgets, metrics including recruiting, staff performance and representative success with a team of 6-10 Sales Representatives over the period of 4-5 weeks• Administered testing, training and development of over 120 new and existing incumbents on new processes and product roll outs• Facilitated in the training environment with processes and product knowledge to reinforce customer service and sales goals• Administered weekly, monthly, bi-annual performance reviews for Sales Representatives• Communicated with other department heads to establish and manage processes and procedures to ensure quality assurance, cross sell training and efficient delivery of productsAchievements:• Consistently performed within the top 10% of the Business Solutions Sector• Maintained 200% of plan while managing both the training classes as well as own business production

Colorado Springs/Pueblo/Castle Rock, Co

KB TOYS, Colorado Springs, CO OPERATIONS MANAGER (1999-2003)Directed and managed KBToy’s local and outlet sales teams• Responsible for interviewing and hiring of over 45 incumbents in 4 locations• Scheduled and maintained staffing levels for all 4 locations to meet payroll matrix• Reconciled profit/loss statements, inventory control, cashier analysis, sales and deposits• Received $1.2 to $1.5 million in merchandise yearlyAchievements:• Developed and Trained incumbents resulting in the promotion of 5 Assistant Managers and 3 Store Managers• Performed within the top 5 stores yearly in sales in the Colorado sales territory• Published in book “Power Phrases”