Robert Kent Email & Phone Number

Dumas, Ms, Us

Kwajalein Atoll, Marshall Islands

United States

Marshall Islands

Kwajalein Atoll

Kwajalein

New Albany, Mississippi

West Point, Ms

West Point, Ms

Olive Branch, Mississippi

Ripon, England

The main responsibility of the Customer Service Supervisor (generally known in-store as a CSS) is to maximise sales by delivering great customer service standards, and encouraging Service Assistants to do the same. Working as part of a team, the CSS is tasked working on the till and picking orders in the warehouse, serving customers and driving add-on sales. In addition, the CSS has responsibility for opening and closing the store, allocating tasks to Service Assistants, conducting cash reconciliations, processing refunds, dealing with escalated customer queries, and maintaining excellent store standards.

Health PromotionsAugust 2007 to 20 July 2012Health & Fitness Specialist, NATO Airbase, Geilenkirchen, GermanyKey achievements• Expanded the scope of my responsibility from one base in Germany to five bases in threecountries with a combined exercise training cadre of more than 175 personnel.• Developed an exercise and nutrition in flight guide for the US and NATO E3 AWACs aircrews tohelp prevent deep vein thrombosis (DVT).• Managed a team of 4 professionals to implement a ground-breaking in-flight fitness concept Idesigned for use in military aircraft with the potential to be used across the US Air Force.• Provided fitness consultancy as the subject matter expert for 7 military commanders (LieutenantColonels) spanning 3 different countries.• Personally responsible for a 600% increase in the number of certified CPR instructors and themanagement of those instructors and the program thereafter.

November 2005 – November 2006Kellogg Brown & Root Services International, Inc.Position: Morale, Welfare & Recreation SupervisorMain Duties:• Management of fitness centre, theatre, two swimming pools, lounge, internet café and multi-cultural staff.• Budget Submissions in excess of $1m.• Cost analysis and implementing cost avoidance measures.• Purchasing of supplies and equipment.• Facilitated event planning and fundraising.• Organizing ceremonies within the US Embassy.• Close liaison with supporting functions.