Managing all the operational bits and pieces of the programs we offerStreamlining internal processes and customer journeysPutting out fires

Participating in creating new income strings for Electroprecizia GroupElaborating ideas/strategies to improve current processesCollaborating with the PR department to ensure projects are synced with company strategy and image desires

Collaborated with the Director and managed 10 employees for a 24/7 storeWorked to meet KPI's, company policies and sale targetshttp://www.profi.ro/

Worked during the America`s Cup 2013 event.Interaction with clientsPreparing drinksHandling money Preparing the shop (opening - inventory, money ) and closing (closing inventory)Managing a team of 4 people to ensure that everything works fine during the race days.Various other tasks (managerial, logistic, inventory )

• Operated Micros Computer Systems to process cash, credit card, and traveler’s check transactions• Exemplified consistent superior customer service with secret shopper reports of 100%• Executed high profile sales by up-selling merchandise to meet daily sales budget of +$35,000• Balanced cash drawers at the end of shift to aim for 0% financial over/shortages

Receptionist, providing breakfast and information to tourists (clients), selling trips, taking care of the online/offline bookings and solving any kind of problems that can appear, to keep the clients happy