As an experienced IT Service Management professional specializing in BMC Helix, I excel in ensuring seamless operations and enhancing service delivery. My role involves collaborating closely with internal customers to verify and plan demands, analyze incidents, and address customization requests alongside our consultants. I am dedicated to empowering internal staff through guidance, training, and comprehensive documentation, including Wiki and Knowledge Base entries. Additionally, I manage support and service quality related topics with vendors to resolve issues and improve service quality effectively.My technical expertise includes monitoring application health using ETL and reporting tools, developing prototypes for innovative ideas and applications, and evaluating cutting-edge technology opportunities such as KNIME, HelixGPT, Helix Innovation Studio, and Grafana Dashboards. In my role, I also oversee Release Management, which includes coordinating date communications, planning test activities, and validating vendor defect fixes and timings to ensure smooth and timely releases.---This profile showcases my strong background in IT Service Management, my collaborative approach, and my commitment to leveraging new technologies for continuous improvement.