Regional Vice President of Operations (2012 - Present)Campus President, Mooresville, NC (2022 - Present)Organizational Leadership │ Business Strategies │ Growth Planning │ Campus Expansion │ Cross-Departmental LeadershipServing as Regional Vice President of Operations, lead operational excellence and development of five campus locations across the East Coast, while retaining full general management responsibilities for NASCAR Technical Institute, Mooresville, NC (a subsidiary part of Universal Technical Institute NYSE: UTI) campus as Campus President. NASCAR Technical Institute (NASCAR Tech) is a technical training school to combine a complete automotive technology program and a NASCAR-specific motorsports program. The school is the exclusive educational partner of NASCAR.As Campus President, provide leadership and strategic direction for all campus employees, overseeing eight director-level reports and 270 indirect reports across all campus departments.

Regional Vice President of Operations (2012 – Present)Campus President, Exton, PA (2010 – 2022)Organizational Leadership │ Business Strategies │ Growth Planning │ Campus Expansion │ Cross-Departmental LeadershipRegional Vice President of Operations, lead operational excellence and development of six campus locations across the East Coast, while retaining full general management responsibilities as Campus President, Exton PA. As Campus President, provide leadership and strategic direction for all campus employees, overseeing eight director-level reports and 150 indirect reports across all campus departments. Combined notable accomplishments include…Top Ranked OrganizationLed East Coast Region to top regional rankings in student graduation and graduate employment. Achieved 66% average student graduation for three consecutive years and 88% average graduate employment (vs. ~78% industry average) over same period.Project ManagementCoordinated end-to-end completion of a multi-unit expansion project (one new building and two conversions), meeting aggressive target opening date of August 2018.Business Stability Planning Support a continuous flow of incoming and outgoing students, with graduations every three weeks (17x per year) maintaining overage monthly student enrollment of 1,000+.Retention StrategiesDrove record-high student graduation rate of 72% for campus in 2017, vs. company average of 63% and industry averages of 46% and 21% for four-year universities and community colleges respectively.“School of Excellence”Received “School of Excellence” designation from ACCSC, a premiere accreditation organization for private post-secondary education institutions, one of 15 schools (out of ~700) to receive this distinction. > Lead school through a rigid, robust accreditation process every five years.Financial ManagementAchieved 56% gross margin (vs. 45% company average) by prudently leveraging expenses in a declining revenue environment.

High Performance Talent Development │ Customer Service │ Driving Positive Business CultureManaged Fortune 500 bookseller’s sales, operations, and human resources for 135 stores with 7,000+ employees across a 10-state Mid-Atlantic region with multimillion-dollar annual sales. Led and coached 13 District Managers and coordinated contributions from five regional partners. Maintained a strong emphasis on salesmanship, talent development and customer service, while upholding a business culture that ensured the “best working environment” in every store in the region. Top PerformerAchieved #1 or #2 ranking for Comp Store sales for four consecutive years.Coach and MentorCoached and led store and district teams to high performance by setting expectations, maintaining sales accountability and celebrating wins.Key Relationship DevelopmentTripled percentage of store sales through community relations (from 1% to 3.25%), the highest increase in the company.Customer Conversion StrategiesSelected by CEO to facilitate company-wide drive for converting customers to paid-card memberships, achieving the highest rate of sales for new memberships at 2.95% vs. 1% company average.Dedicated Team LeaderRecognized throughout company as an enthusiastic, competitive and motivating builder and leader of teams dedicated to winning.

Training │ Recruitment │ Sales and Merchandising Strategies │ Customer Satisfaction Grew world’s largest office supply retailer’s 37-store region to 125 stores, which was subsequently split to form a new Southeast Region (GA and FL). Recruited, hired, and trained team for the newly created region comprised of a District Manager, HR Manager, Recruiter, Trainer and Loss Prevention Manager. Coordinated seasonal sales and merchandising initiatives. Enhanced grand opening events. Implemented back-to-school activities.Customer ServiceLed region to #1 ranking in customer service index, mystery shop, and customer satisfaction.Team BuildingPlanned and implemented recruiting, selection, and training of all managers and employees for major market entry into Atlanta (with 12 stores), laying the groundwork for the #1 position in this market.> Implemented operational and marketing plans for this new market that set the standard for subsequent major-market entries.Sales LeaderConsistently achieved best regional ranking in product service sales, establishing reputation as the best “sales culture” of all regions.Motivational SpeakerSelected to facilitate regional and divisional sales meetings, utilizing public speaking and motivational abilities. Appeared on first company-wide satellite broadcasting training “Building Sales Excellence.”

Director of Sales and Marketing (1997 – 1999)District Manager (1994 – 1997)Performance StrategiesDelivered highest store volume performance of any district at $8M per store.Marketing Achieved strongest field marketing results across multiple marketing metrics.