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Robert Ketner is listed as Retired Tech Expert from Verizon Wireless based in Citrus Heights, California, United States. AeroLeads shows a matched LinkedIn profile for Robert Ketner.
Robert Ketner previously worked as Tech Expert ( Retired ) at Verizon Wireless and Field Support Engineer at Nec Computers. Robert Ketner holds Associate Of Science (As), Electronics, 3.9 from Heald College.
As a tech expert at Verizon Wireless I resolved billing and wireless device issues for customers calling into our call center. Using Remedy we also escalated to the Network Repair Bureau any network issue we uncovered. Remote Diagnostic software was used to access customer's devices for troubleshooting. Contributed issues and resolutions to corporate knowledge base.At a previous job with NEC Computers I was a field support engineer. Created technical documentation for all issues found with devices and components. Evaluated new products for manufacturing to see if cost effective. Supported call center and repair depot technicians by training them on all new products. Participated with production, and marketing reviews on systems at the beginning of production before being released to shipping. Researched components for compatibility as substitute parts for repairs and production. Traveled to client sites and resolved any device or parts issues that were happening with their equipment.AS Degree in Electronics Supervision of personnelMicrosoft A+ CertificationATM repairField support engineerTechnical writerWireless communication technical supportRemedy UserCertified underground electrician
Listed skills include Computer Maintenance, Blackberry, Technical Writing, Electronics, and 12 others.
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Rancho Cordova, CA
As a tech expert at Verizon Wireless I resolved billing and wireless device issues for customers calling into our call center. Using Remedy we also escalated to the Network Repair Bureau any network issue we uncovered. Remote Diagnostic software was used to access customer's devices for troubleshooting. Contributed issues and resolutions to corporate.
Sacramento, California
At a previous job with NEC Computers I was a field support engineer. Created technical documentation for all issues found with devices and components. Evaluated new products for manufacturing to see if cost effective. Supported call center and repair depot technicians by training them on all new products. Participated with production, and marketing reviews.
Analog and digital electronics Programming Computer upgrading and repair Telecommunications
Quick answers generated from the profile data available on this page.
Robert Ketner is listed as Retired Tech Expert from Verizon Wireless.
Robert Ketner is based in Citrus Heights, California, United States.
Robert Ketner has worked for Verizon Wireless and Nec Computers.
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Robert Ketner holds Associate Of Science (As), Electronics, 3.9 from Heald College.
Robert Ketner is listed with skills including Computer Maintenance, Blackberry, Technical Writing, Electronics, Bmc Remedy User, Wireless Technologies, Employee Training, and Customer Service.
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