As a tech expert at Verizon Wireless I resolved billing and wireless device issues for customers calling into our call center. Using Remedy we also escalated to the Network Repair Bureau any network issue we uncovered. Remote Diagnostic software was used to access customer's devices for troubleshooting. Contributed issues and resolutions to corporate knowledge base.At a previous job with NEC Computers I was a field support engineer. Created technical documentation for all issues found with devices and components. Evaluated new products for manufacturing to see if cost effective. Supported call center and repair depot technicians by training them on all new products. Participated with production, and marketing reviews on systems at the beginning of production before being released to shipping. Researched components for compatibility as substitute parts for repairs and production. Traveled to client sites and resolved any device or parts issues that were happening with their equipment.AS Degree in Electronics Supervision of personnelMicrosoft A+ CertificationATM repairField support engineerTechnical writerWireless communication technical supportRemedy UserCertified underground electrician
Listed skills include Computer Maintenance, Blackberry, Technical Writing, Electronics, and 12 others.