Robert Kidd Email & Phone Number

Cardiff, United Kingdom

Respond promptly to neighbour complaints and reports of anti-social behaviour and take effective action to ensure that all tenants observe the obligations set down by the conditions of tenancy.Carry out regular estate inspections and Health and Safety risk assessments to ensure that all schemes are kept in a good condition and put forward suggestions for small scale improvements.Maintain a detailed knowledge of the legal and regulatory frameworks which govern Assured, Assured… Show more Respond promptly to neighbour complaints and reports of anti-social behaviour and take effective action to ensure that all tenants observe the obligations set down by the conditions of tenancy.Carry out regular estate inspections and Health and Safety risk assessments to ensure that all schemes are kept in a good condition and put forward suggestions for small scale improvements.Maintain a detailed knowledge of the legal and regulatory frameworks which govern Assured, Assured Shorthold and Secure tenancies and provide advice and assistance to tenants about all aspects of tenancy management.To be aware of the Associations Account Management Procedures and provide general support the rent recovery team to maximise income recovery.Voids and LettingsProactively investigate any properties that are suspected to be abandoned.Let properties to applicants successful under the Homes4U/ LA Common Housing Register schemes and complete the tenancy agreement and associated paperwork to ensure that all new tenants are fully aware of their rights and responsibilities.Liaise with the Lettings Officer and the Void Surveyor to ensure that properties are re-let as quickly as possible and that rent loss is minimised.Deal sensitively and sympathetically with applications for emergency rehousing.Participate in the development and review of local lettings policies for new and existing schemes.Tenant Consultation/ InvolvementEnsure that tenants are fully involved in decisions regarding their homes and wider community.Establish effective working relationships with existing tenants groups and support them to achieve the objectives highlighted in their action plans. Show less

Hnd, Public Services

Education record