Dynamically manage arriving and departing aircraft to minimise inbound holding andpushback conflict. I aim to maintain the scheduled rhythm ofaircraft movements including periods of airfield disruption.Monitor the live operations to anticipate and / or react to disruption, adverse conditions orother unplanned events.o Re-plan as required to mitigate operational events.o Proactively recover plan (back to normal operations) as soon as… Show more Dynamically manage arriving and departing aircraft to minimise inbound holding andpushback conflict. I aim to maintain the scheduled rhythm ofaircraft movements including periods of airfield disruption.Monitor the live operations to anticipate and / or react to disruption, adverse conditions orother unplanned events.o Re-plan as required to mitigate operational events.o Proactively recover plan (back to normal operations) as soon as reasonablypracticable.Co-ordinate ad-hoc airline slot requests for Gatwick Airport in-line with relevant legislation andregulatory requirements.Producing operational data as requested by the Airside Performance Lead for analytical, investigatoryand statistical purposes.Be the first point of contact for external companies and agencies for general ‘Stand Plan’enquiries; which may include systems such as ‘Call to Gate’ and ‘Airport CollaborativeDecision Making’.Deliver an excellent airline and passenger service. Show less

• Responsible for Managing the day to day implementation of the operational plan, delivering consistent operational standards and meeting the companies performance and safety targets through the management and engagement of the operational teams.• Working with the shift teams to ensure that the company’s standard operating procedures are applied consistently in line with its commitment to safety and quality.• Effectively implement the operational plan through the designated operational… Show more • Responsible for Managing the day to day implementation of the operational plan, delivering consistent operational standards and meeting the companies performance and safety targets through the management and engagement of the operational teams.• Working with the shift teams to ensure that the company’s standard operating procedures are applied consistently in line with its commitment to safety and quality.• Effectively implement the operational plan through the designated operational reams in line with the overall station strategy.• Build and supports an effective operational management capability through the motivation and management of designated personnel.• Engage with employees at all levels of the operation through group and individual interactions to support a consistent delivery of a quality service.• Identify and improve operational issues by collecting and monitoring data. • Deliver quality service by actively facilitating dialogue with personnel with regards new approaches and challenges in the operational environment.• Engage and liaise with colleagues and other departments within the business to share insight and intelligence so that operational plans can be effectively and efficiently be delivered.• Represent the company to external and internal stakeholders demonstrating the company’s values of people, professionalism and cohesive working partnerships. Show less

• Responsibility for the managing & organising of the Dispatch programme from day to day. This means ensuring all flights & load control departments are covered with the correct skills level.• Communicating with other OCC departments, Shift Managers, Customer Airlines, Manchester CLP, & the Operations departments within Swissport if there are any operational difficulties, whether it is via face to face, telephone, email or daily briefings with managers & Dispatchers.• Planning the… Show more • Responsibility for the managing & organising of the Dispatch programme from day to day. This means ensuring all flights & load control departments are covered with the correct skills level.• Communicating with other OCC departments, Shift Managers, Customer Airlines, Manchester CLP, & the Operations departments within Swissport if there are any operational difficulties, whether it is via face to face, telephone, email or daily briefings with managers & Dispatchers.• Planning the manning level for the advanced programme, calculating overtime hours required & skill level needed.• Checking all flight file documents for the day’s programme ensuring that Dispatchers’ paperwork is correct in line with CAA & DFT regulations.• Being on hand to answer queries from Dispatchers and Ramp department regarding problems that may arise out on flights. So being• Adjusting to the programme throughout the day, as it changes, and trying to see problems ahead before they occur & responding to any sudden changes/emergencies accordingly. This means working under pressure & being able to prioritise a busy workload Show less

• Responsible for managing the safe & effective turnaround of customer airlines aircraft.• Liaising with other service providers and operational departments within the airport. Including cleaners, caterers, refuelling agents, airfield operations, our own & customer airlines operational departments.• Being the main communicator keeping all departments up to date with the status of the flight, from passenger services, to operations, flight deck & cabin crew, and ensuring all flight… Show more • Responsible for managing the safe & effective turnaround of customer airlines aircraft.• Liaising with other service providers and operational departments within the airport. Including cleaners, caterers, refuelling agents, airfield operations, our own & customer airlines operational departments.• Being the main communicator keeping all departments up to date with the status of the flight, from passenger services, to operations, flight deck & cabin crew, and ensuring all flight paperwork is correct to meet with CAA, ICAO & IATA standards.• Responsible for the weight and balance of an aircraft, working in the Load Control department, where I hold an EDP Load Control Licence, As well as licences for Hong Kong, Vietnam & Flybe airlines. Responsibilities in Load Control cover the following duties; liaising with flight deck regarding fuel & aircraft weights, planning & ensuring all aircraft are loaded in a safe & effective manor, communicating with other service providers & in house departments.• I also hold a Class 1 Airside Driving Permit, and a Airbridge Operators Permit Show less

I worked as a Passenger Services Agent on different chartered & scheduled customer Airline contracts, where my duties have included; • Checking In passengers & luggage• Customer service• Answering customer’s queries on a variance of topics• Queue control and organisation• Organising coupons and passenger reports for flights• I used systems such as LDCS & AXControl Boarding procedure at gates – which include; • Verifying the gate,• Announcements… Show more I worked as a Passenger Services Agent on different chartered & scheduled customer Airline contracts, where my duties have included; • Checking In passengers & luggage• Customer service• Answering customer’s queries on a variance of topics• Queue control and organisation• Organising coupons and passenger reports for flights• I used systems such as LDCS & AXControl Boarding procedure at gates – which include; • Verifying the gate,• Announcements over the PA System,• Organisation of Flight Crews paperwork,• Maintaining clear communication with Check-in supervisors and the flights Dispatcher. Show less

I completed an eight day training course to become an Overseas Holiday Representative with Thomas Cook. On passing this course, I was placed in Kusadasi, in the ADB Izmir gateway of Turkey. During this training course we covered the following aspects; • Health & Safety• Trauma and loss• Sales• Customer service