Assistant Operations Manager
Current•Working with the General Manager we achieved the operating profit goals of Mattress Firm and reduced losses in our market.•Ordering and replenishing inventory to maximize sales and establish realistic min/max levels to avoid stock-outs or inventory surpluses which helped increase overall market profits.•Continually searching for opportunities to improve efficiencies in operations and improve customer service I keep track of survey scores and reach out to guest for feedback on their delivery service.•Coaching and building our staff (contract and employee) on their practice of providing optimal guest satisfaction. Ensure there is sufficient delivery staff available at all times to accommodate the delivery load.•Communicate with Human Resources on all employee issues to include discipline, termination, pay increases, and benefits.•Training and developing staff which in turn has helped three associates promote to management positions within our company.•Managing shipping, receiving and inventory schedules making sure work flow is continual but not overlapping.•Manage labor hours and payroll in electronic timekeeping system and reduced chances of overtime, which reduced overall payroll.•Evaluating current operational strategies and recommend improvements.•Educating operations team on best practices, company policies and service excellence standards.•Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.•Conduct daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.•Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.• A thorough understanding of AX software, our version of WMS.• B2B and B2C experience. • Maintaining contact with vendors helping us stay compliant with our company policies and services.
