Robert King Email & Phone Number

Bengaluru, Karnataka, India

 Strategic Leadership: Developed and executed business plans aligned with overarching company objectives to drive revenue growth across diverse workflows and regions.  Innovation & Continuous Improvement: Championed innovation by embracing new technologies and best practices to elevate solution quality and operational efficiency.  Data-Driven Decision.

Bengaluru, Karnataka

 Responsible for overall Operations, Service Delivery, Client Success and ensure that client objectives are met as per the organization standards  Plans and oversees strategic, operational, and administrative programs, projects, and/or services  Collaborate with peers and stakeholders on improving processes and overall customer experience  Lead and.

Visakhapatnam

- Service Delivery- KPI's and SLA's- CSAT- Attrition- Occupancy- Budgeting- Client Management- Implementation- Transition

Visakhapatnam

 Manage and lead a team of Client Service Coordinators (CSC’s) and Production Coordinators (PC’s). Ensures day to day activities of all the CSC’s and PC’s are carried out efficiently in addition to the clients under the implementation phase that are currently being handled by me. Part of the recruitment panel for hiring CSC’s and PC’s. Generate and.

Visakhapatnam

 Managing a team of Client Service Associates who in turn services around 5 clients/accounts each. Liaise with the coding team as necessary to address client needs and monitor client transaction processing. Create and maintain performance reports like Remote invoice trend reports, Week on week volumes report and Cumulative invoice report. Work on Coder.

Visakahapatnam

 Coordinate and maintain open communications with appropriate CLIENT management staff, client and consultants to resolve any issues on a prospective basis. Determine whether client’s needs are being met and solicit feedback from client, staff and consultants for measurement of customer/staff satisfaction. Provides daily/weekly reports and updates to the.

Visakhapatnam

- AML- CDD- KYC- Escalating any unusual activity to the Regulatory Authorities by preparing SAR compliantanalysis reports- Client Screening and Sanction Screening customers.- HSBC Payment Protection Insurance- HSBC US North America - Customer Care - Sales

Bachelor Of Business Management, Business Administration And Management, General

Education record

Education record