I am an experienced IT professional with a wide range of skills. I have 3 years’ experience within a technical NOC environment and also have experience within IT Service Delivery Management, Desktop Support and Technical Change Management. I am currently prospecting for new opportunities in Edmonton Canada as I will be emigrating from London in June of 2015 with my wife and children. Achievements:Successfully completed ISO 27001 audit for Advanced365 NOC.Instrumental in the defining of support model for a Major London Airport as part of new customer acquisition.Successfully delivered IT service improvements within Sainsbury’s Supply Chain.Published a technical set-up document for Sainsbury’s Regional Distribution Centre.Considerable hardware and software experience.ITIL qualified/proficient.95 % first line Fix rate for application support 1st line.IT Experience Summary:18 months experience within IT Service Management / Technical Change Management.31 months experience within a technical IT help-desk support environment.Detailed understanding of POS retail systems – hardware and software.ITIL qualified and experience utilizing ITIL strategy.39 Months as Network Operations Analyst (Shift Lead)Exceeded targets on my last two appraisals.
Advanced365
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Shift Lead Noc AnalystAdvanced365 Feb 2012 - PresentLondon, United KingdomAdvanced365, London United Kingdom - Network Operations Centre Analyst – Shift Lead 24x7 monitoring of Managed Service (4 on 4 off alternating between days and nights) clients infrastructure including servers, networks, databases and applications across multiple platforms and monitoring tools including Nimsoft, Solarwinds, Netflow, Tivoli Workload Scheduler and HP SIM.Delivering a 1st/2nd line response to monitoring alerts for around 2,250 servers and systems on a 24x7 basis and ensure issues are responded to and fixed within SLA’s, escalating to various 2nd and 3rd line teams where necessary if first time fixes can’t be achieved.Outside of office hours respond to direct requests and enquiries via both email and telephone from customers and end users. Providing an extended supplement to the Core Service Desk Team outside of their core hours. Carrying out a variety of both scheduled and ad-hoc requests, checks and tasks. Managing team member training program and administering 3 monthly assessments.
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It Service Desk Analyst.Savills Oct 2011 - Jan 2012London, United KingdomContract role Application Support for all UK and European employees. Principle Accountabilities: Provide 1st Line IT Application support to all Savills users including group management, support end users on a number of bespoke applications as well as all Microsoft Applications and a variety of 1st line problems from networking to Blackberry and IPAD configurations. The majority of incidents raised are Microsoft Related. -
Retail It Systems AnalystPret A Manger, London, United Kingdom Jun 2010 - Oct 2011London, United KingdomProvide IT support to shops and head office users, including manage user accounts with Active Directory, password resets, group management, supporting end users on a number of bespoke applications and a variety of 1st line problems from networking to supporting tills and chip-and-pin software. (Final three months working in Pret Shop whilst searching for another IT contract.
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Part-Time Laptop & Pc RepairmanTime Laptop & Pc Repair Aug 2008 - Jun 2010London, United KingdomLaptop / Desktop rebuilds of failed operating systems, data recovery and upgrades.
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It Service Management Analyst (Supply Chain & Convenience)J Sainsbury Feb 2007 - Aug 2008London, United KingdomIT Service Management Analyst (Supply Chain & Convenience). Principle accountabilities include: as part of the J Sainsbury’s IT Service Management team, I delivered IT solutions to the business and its customers within Supply Chain & Convenience. Managing support teams to restore service, and manage communications, fix development and incident reviews. Designing, maintaining and managing the priority escalation process. Producing capacity plans using project business volume forecasts and management of systems capacity enhancements. Monitoring of systems capacity and report issues. Managing the IT Change approvals process while informing/advising colleagues and planning of IT changes and schedules. Defined service levels SLA’s in line with business processes and managed IT process to deliver or exceed those targets. Received and responded to all business queries.
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Operations Analyst – Business Applications.Marks And Sepcer Apr 2005 - Feb 2007London, United KingdomOperations Analyst – Business Applications. Principle accountabilities include: providing comprehensive technical first line IT support to Marks & Spencer head office users, including suppliers. Resolve queries in according with SLA’s and maintain end-to-end ownership of all incidents raised via telephone, email and the internal Peregrine system.
Robert Kinsella Skills
Robert Kinsella Education Details
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Expertise -It Service Management -
Sir George Monoux CollegeDistinction
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Self StudyIt Networking
Frequently Asked Questions about Robert Kinsella
What company does Robert Kinsella work for?
Robert Kinsella works for Advanced365
What is Robert Kinsella's role at the current company?
Robert Kinsella's current role is Network Operations Centre Analyst at Advanced365.
What schools did Robert Kinsella attend?
Robert Kinsella attended Expertise -, Sir George Monoux College, Self Study.
What are some of Robert Kinsella's interests?
Robert Kinsella has interest in Reading, Guitar, Physics, Natural History.
What skills is Robert Kinsella known for?
Robert Kinsella has skills like It Service Management, Vmware, Netbackup, Tcp/ip, Solawinds, Server Administration, Scom, Citrix Xenapp, Citrix Xendesktop, Itil Certified, Blackberry Enterprise Server, Wireshark.
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Robert Kinsella
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