Robert Kirsch Email & Phone Number

St Louis, Missouri, United States

Manage enterprise mobile devices using Microsoft Endpoint Manager and Apple Business Manager.Configure Mac devices and deploy software using Jamf Pro.Provide 3rd tier support for Mac workstations.Maintain and update Jamf Pro console with vendor upgrades.Update macOS devices with security packages using Nudge.

St Louis, Missouri, United States

· Manage enterprise mobile devices using Microsoft Intune and Apple Business Manager.· Administer Office 365 user accounts.· Manage workstations using N-Central.· Provide senior level support using ConnectWise ticketing system.· Implemented Multifactor authentication companywide for mobile device users.

Saint Louis, Mo

· Package, test, deploy and update software applications using Microsoft System Center Con-figuration Manager and Jamf Pro.· Configure mobile devices for iOS and Android using Workspace ONE Airwatch and Apple School Manager.· Manage Macs using Cisco AMP for Endpoints.· Provide third level support for ticket escalations for Mac and Windows.· Utilize Service Now for incident tracking, change management, and knowledge base arti-cles.· Use Active Directory for user and security group administration.· Migrated existing Jamf infrastructure to cloud hosted solution.· Provide documentation and training for level 1 and 2 desktop support teams.

Saint Louis, Mo

· Package, test, deploy and update software applications using WISE Package Studio, Mi-crosoft System Center Configuration Manager, Altiris Deployment Solution, AdminStudio, and Casper Suite, Jamf Pro.· Creation and maintenance of desktop images using Rdeploy and ImageX technologies.· Maintain the security of our workstation infrastructure by deploying patches and updates to Antivirus, Data Loss Prevention (DLP), desktop encryption, and HIPS firewall using McAfee ePolicy Orchestrator and WSUS administrative consoles.· Provide Level III hardware and software support for Windows, Apple Mac, and iOS devices.· Use Active Directory and Group Policy to setup users and groups with appropriate access and permission levels.· Installed Casper Suit by Jamf into existing infrastructure for Mac administration.· Create and provide training for level I and II desktop support teams for Mac support using the Jamf administrative console.· Lead engineer for Windows 7 desktop migration.

Saint Louis, Mo

· Setup user accounts and security groups in Active Directory.· Provide support for end user desktops as well as printers, copiers, and phone systems.· Manage Microsoft Exchange server and user mailboxes.· Run cabling and configure switches and routers for office and call center.· Setup iOS and Blackberry mobile devices.

Saint Louis, Mo

· Provide hardware and software support for faculty and students.· Troubleshoot user accounts issues and passwords resets.· Maintained office printers, phones, and Crestron touch panels.· Run cabling and configure switches and routers for office and call center.

Des Peres, Mo

· Provided training for customers in a one-on-one or group session.· Assist users with troubleshooting Mac laptops and desktops as well as iOS devices.· Member of the West County Apple Business Team.· Maintain and update database for business partners and clients.