Robert Klein Email & Phone Number

Currently managing Reveal AI software development, focused on introducing process maturity, and enhancing scalability.

Scottsdale, Arizona, US

Managed software development of the Identity and Authorization platform for the Zelle product. Migrated a legacy on-prem large scale solution to cloud. Lead an amazing team that brought Authentify, an online identity validation service to market.

Wilmington, DE, US

• Managed software development, with a focus on improving the teams technical maturity, and enhance scalability. Lead efforts to modernize our product offerings from on-premise highly customized to a streamlined.
• Reduced application on-boarding, customization for branding and configuration from 10-15 days effort to a single day.
• Transformed a legacy application from on-premise install model to a multi-tenant SaaS offering greatly increasing sales opportunities and reducing customers support efforts.
• Assisted in re-architecting legacy applications to improve modularity and re-usability across teams.

Malvern, PA, US

• Recruited to manage SaaS software development, introduce technical maturity, and enhance scalability. Identified solutions for persistent problems in product and development processes, including service and multiple.
• Supported asset value growth from $200M to $1B and continued 20% YOY growth during tenure.
• Initiated improvements that enhanced technical and security maturity; including 3 security projects and ADA/governmental standard compliance.
• Transformed team performance and productivity; realigned staff to maximize skill sets, recruited top talent, and emphasized one-on-one mentorship to develop leaders internally.
• Migrated a legacy application – impacting 2,600 school districts in the US – from existing hardware to a new data center. Led re-coding to ensure seamless transition to the new hardware environment.
• Navigated 4 mergers/acquisition processes and served as key post-acquisition contributor; onboarded new staff and integrated new products to create a unified suite of products for the education market.

Mt. Prospect, Illinois, US

• Headed and managed software development team with a focus on leveraging hardware sales and providing customer needs-based software solutions. KEY RESULTS:
• Integral contributor to doubling YOY software revenue, for 4 consecutive years, with sales of $1M for 2015.
• Initiated and built a software support network to enhance customer service delivery, including a call center to assist customers with installation and ongoing support issues.
• Spearheaded and managed development of end-user driven software lines to enhance product offering diversity.
• Collaborated with sales department and customers to identify unserved/underserved needs for new software.
• Oversaw a diverse team, including service support, development, and customer-facing sales consultants.

Mt. Prospect, Illinois, US

• Oversaw 20 direct reports, 3 supervisors, and their large teams, and provided HR oversight, including mentoring supervisors, developing HR rules, onboarding staff, and conducting performance appraisals. KEY RESULTS:
• Spearheaded development of a flagship project and managed all aspects of technical development, including embedded programming, user interface, PSP, developers, and algorithm specialists.
• Instrumental in implementing key changes to the company’s SOPs.
• Supervised remote development teams in California and Massachusetts, and local teams of software support engineers.

Mt. Prospect, Illinois, US

• Managed a small team of direct reports and oversaw production, output, attendance, and other performance indicators. KEY RESULTS:
• Spearheaded currency product development and implemented source control methods to streamline and integrate more developers into the project management process.
• Developed a platform that efficiently expanded into other products and allowed team to leverage existing code to evolve current products into additional solutions.

Mt. Prospect, Illinois, US

• Coordinated production with hardware development team to develop effective currency and coin systems. KEY RESULTS:
• Directly contributed to five new, major product lines and was the lead or co-developer on all products, including products that remain on the market and continue to drive revenue for the company.

Elk Grove Village, IL, US

• Served as client point-person for hardware and software deployment issues and troubleshooting.Met with clients to assess and identify problems; corrected necessary coding issues and manufacturing design flaws. KEY.
• Collaborated service delivery with programmers, to effectively clean-up and clarify equipment code.
• Consulted with customers/end-users to fix and deploy solutions, enhanced client experience and service delivery.