Robert Knibb Email & Phone Number

Irvine, Ca, Us

London, Gb

Falls Church, Va, Us

Provided data analytics using Excel to and propriety tools to support U.S. Marshals; developed Standard Operation Procedures (SOPs) and process flow diagrams for suspense petitions, claims, warrants and declarations. Research and remediated data inconsistencies; assisted Marshals with research and collection of missing data to complete cases. Queried data and merging from multiple legacy applications. Tracked and coordinated nationwide subject movements. Maintained National Capture database, lodged detainers and managed arrest warrants for fugitives. Developed detailed data flow diagrams and training documentation. Reviewed court records and processed Writs. Acted as liaison between court clerks and Marshal’s office.

Richardson, Texas, Us

Developed and presented annual account reviews to high profile clients. Created monthly performance analysis reports in order to drive the revenue generation and relationship management plans. Managed a portfolio of 30+ accounts, generating $5,000,000 in annual revenue. Built and maintained the executive level customer relationships in order to enable long term partnerships. Performed audits on specified accounts to ensure compliance to state regulations. Drove increased profit and customer satisfaction within assigned accounts.

Richardson, Texas, Us

Managed 200+ small to mid-size client accounts with assistance from a team of 10 Property Service Representatives (PSRs), while retaining Senior Property Services Representative responsibilities. Led the implementation of new clients and reviewed setup to ensure a seamless transition. Investigated and resolved payment discrepancies for clients using the ePay program. Monitored work of PSRs, and functioned as the Customer Service and Sales team liaison for escalated issues and complex projects. Expanded clients’ catalog of services which resulted increased revenue.

Managed 200+ small to mid-size client accounts with assistance from a team of 10 Property Service Representatives (PSRs), while retaining Senior Property Services Representative responsibilities. Led the implementation of new clients and reviewed setup to ensure a seamless transition. Investigated and resolved payment discrepancies for clients using the ePay program. Monitored work of PSRs, and functioned as the Customer Service and Sales team liaison for escalated issues and complex projects. Expanded clients’ catalog of services which resulted increased revenue.

Managed team of Property Service Representatives, while retaining Portfolio management responsibilities. Acted as project manager for client accounts; coordinated interdepartmental tasks to ensure deadlines, customer requirements and met expectations and delivered on schedule.

Maintained positive relationships with clients and their regional and/or corporate management teams; ensured their utility bill back program was running efficiently based on assigned billing methodology. Organized and delivered billing “tool” training sessions for new clients. Coordinated client software upgrade projects.

Newport Beach, Ca, Us

Managed 300 unit property and ensured maximum efficiency. Maintained annual penetration rate of 93% and turnover rate of 19%. Sourced potential vendors and managed service accounts. Analyzed budgets and made recommendations for cost savings. Provided long-term strategic business planning and budgeting. Served as leasing consultant, resident relations liaison and trained new hires.