Robert Knoch Email & Phone Number

Richmond, Va, Us

Colonial Heights, Virginia, United States

- Recruits, trains, and manages a team of 35, including 5 direct report supervisors, ensuring operational efficiency and team development.- Lead goal planning and identifying the need for expanded operating hours; promoted 10 staff members since the opening, fostering growth and development within the team.- Meets and consistently exceeds forecasted plasma liter collection targets by 5%-15%, demonstrating exceptional efficiency and productivity.- Maintains a target customer… Show more - Recruits, trains, and manages a team of 35, including 5 direct report supervisors, ensuring operational efficiency and team development.- Lead goal planning and identifying the need for expanded operating hours; promoted 10 staff members since the opening, fostering growth and development within the team.- Meets and consistently exceeds forecasted plasma liter collection targets by 5%-15%, demonstrating exceptional efficiency and productivity.- Maintains a target customer satisfaction rating of 4.3/5, serving an average of 750 donors per week, ensuring high-quality service and donor retention. Show less

Richmond, Virginia, United States

- Ensured state of inspection readiness through monthly quality system audits, meticulously reviewing each aspect of the collection process and production records to identify and rectify errors, maintaining high compliance and quality standards.- Supervised quality assurance for three centers, conducted guest audits and site visits at additional locations, and consistently maintained critical quality metrics in accordance with FDA, EMA, and PPTA standards. - Developed corrective and… Show more - Ensured state of inspection readiness through monthly quality system audits, meticulously reviewing each aspect of the collection process and production records to identify and rectify errors, maintaining high compliance and quality standards.- Supervised quality assurance for three centers, conducted guest audits and site visits at additional locations, and consistently maintained critical quality metrics in accordance with FDA, EMA, and PPTA standards. - Developed corrective and preventive action plans to reduce minor non-conformances and meet error reduction targets. - Conducted Failure Mode and Effects Analysis (FMEA) as part of a cross functional team to determine process improvements for prevention of sampling errors. - Identified a critical error in the collection process and applied the DMAIC method to eliminate its recurrence effectively through SOP revision of sample collection process. - Led the Quality Management Training program at the center, serving as BioLife’s no-travel QMT training hub for the East region. Completed training and helped secure placements for four Quality Management trainees. Show less

Richmond, Virginia, United States

Led initial quality and regulatory inspections for pre-licensure and distribution of collected product at a newly established center.

Charlotte, North Carolina, United States

Led initial quality and regulatory inspections for pre-licensure and distribution of collected product at a newly established center.

Walker, Michigan, United States

- Reported errors, deficiencies, discrepancies, and observations to the Quality Management Representative and Center Manager for timely resolution and process improvement.- Successfully served as interim Quality Manager; center recognized with Quality Excellence Award for outstanding quality metrics.

Walker, Michigan, United States

- Trained and mentored a team of plasma center technicians, ensuring adherence to best practices and regulatory standards while optimizing operational efficiency and donor satisfaction.- Completed technician training through Fresenius-Kabi for Plasmapheresis instrument repair.

Walker, Michigan, United States

- Managed daily operations at a plasma collection center, ensuring customer satisfaction for a donor base of 3,000 per week, while overseeing a team of technicians and maintaining adherence to regulatory standards and operational efficiency.