Robert Knox Email and Phone Number
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I have over 20 years of experience developing and delivering multi-channel billing and payment solutions for clients in utility, insurance, state and local government, healthcare, finance, and other verticals. Over that time, I have worked with thousands of clients and prospects to identify their challenges and provide solutions to meet those challenges.I communicate with both external and internal users at all levels of an organization, including technical and business users from various areas of a business. I focus on client and consumer experience, the significance of usability and consistency in that experience, and how business and operational data can be used to improve the user experience.My inquisitive, logical, and detail-oriented nature has led me to develop a thorough understanding of funds movement through the card and ACH networks, security and compliance standards associated with those networks, and infrastructure supporting the billing and payment solutions.
Phreesia
View- Website:
- phreesia.com
- Employees:
- 707
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Senior Technical Product ManagerPhreesiaFort Wayne, In, Us
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Senior Technical Product ManagerPhreesia May 2022 - Present -
Director, Software DevelopmentFiserv Apr 2016 - Apr 2022Lead product development and delivery, client implementations, and sustained engineering for multiple electronic bill payment offerings with more than 200 team members and contractors spread across the United States and India. Engage with clients, account managers, operations, security, compliance, treasury, and finance to manage product and delivery through entire product lifecycle.Key Accomplishments:• Initiated agile product delivery methodologies, including feature grooming with knowledge leads and relevant stakeholders• Drove shift from single-client solutioning to multi-tenant product solutioning with focus on client and customer experience• Led adoption of Continuous Integration/Continuous Deployment (CI/CD) using Azure DevOps and Release Manager• Drove creation of automated functional and non-functional testing, moving products from 0 to over 35,000 test cases, eliminating need for “hardening” sprints and increasing team capacity by 50% -
Manager, Software DevelopmentFiserv Jan 2016 - Mar 2016Transitioned bill payment product from HP to Fiserv
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Technical Product ManagerHewlett-Packard Aug 2001 - Jan 2016Technical product manager for electronic bill payment offering dealing directly with customers, vendors, internal support teams and resellers to support existing customers and implement new customers. Worked with senior management and sales staff to manage product, respond to requests for proposal and present product to prospective customers.Key Accomplishments:• Presented bill payment product in detail to multiple prospective buyers, resulting in sale of product from HP to Fiserv• Improved product pricing and profitability analysis capabilities through design and development of financial reports• Led product update from customer guest-only user experience to add registered user experience, introduction of client research and reporting tool, and client application programming interface (API)• Improved data integration capabilities with customers, reduced customer implementation time and lowered internal costs through design and development of flexible remittance file process• Led effort to achieve and maintain Payment Card Industry Data Security Standard (PCI DSS) compliance -
Technical LeadElectronic Data Systems Jan 1997 - Aug 2001Led team developing and supporting reports for a customer in the apparel manufacturing industry. Designed, constructed, tested, tuned and supported database tables, indexes, SQL queries, PL/SQL stored procedures and functions to support report development. Designed, constructed, tested and supported reports using ActiveReports and BusinessObjects. Reviewed and approved analysis and design documentation, code and test results. Worked independently, with other teams, and with customers to define business requirements for reports, identify report and system issues, and determine solutions. Directed report development and communicated status to senior management.Key Accomplishments:• Reduced report development effort by 50% through design and development of report templates• Improved report performance and reduced system load from reports through design and development of data mart
Robert Knox Education Details
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Computer Science
Frequently Asked Questions about Robert Knox
What company does Robert Knox work for?
Robert Knox works for Phreesia
What is Robert Knox's role at the current company?
Robert Knox's current role is Senior Technical Product Manager.
What is Robert Knox's email address?
Robert Knox's email address is robert.knox@hp.com
What is Robert Knox's direct phone number?
Robert Knox's direct phone number is (262) 879*****
What schools did Robert Knox attend?
Robert Knox attended University Of Illinois Chicago School Of Law, Luther College.
Who are Robert Knox's colleagues?
Robert Knox's colleagues are Zachary Cervone, Akshita Srivastava, James Keehn, Sadique Ilyas, Jessica Tarlo, Sushma B, Gal Nevo.
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