Utilizing JDE system to document and update on-going ticketsPerform and/or provide break/fix equipment software solutionsDevelop/Monitor testing scenarios for LIS software

Lead team to configure pcs using master imageLead training for clients on incoming technologyResponsible for maintaining cloud backups for clients dailyUtilizing RMM to push software updates and run scripts to improve quality of life for clientsMonitor RMM to provide remote and onsite Software/Network/OS troubleshootingMaintain IT infrastructure for multiple clients remotelyCreate and maintain documentation for knowledge base, client equipmentWorked with team to notify clients of outages/downtime for maintenance

Tier 1 User support through NetOp Remote ControlTier 2 Windows XP and Windows 7 supportMaintenance of PC hardwareMaintenance of Network equipment Including Switches, Wireless Access Points.Create and Deploy images using Symantec Ghost Console

Deployment of computers and/or labs using FOG Imaging Solutions and ZenWorks ImagingMaintenance of PC hardware using A+ standardsMaintenance of Networking equipment including Switches, Fiber Modules, and Tier 1 Router supportTier 1 Firewall configuration using Novell Border ManagerTier 1 User support using both Microsoft MMC and Novell iManagerTier 2 Windows XP end user support using RDP and Novell Zenworks remote managementCreating and then deploying images to newly built computers over a network, then testing to make sure all the computers and drivers were installed correctly.

Prep patients recordsUsing a duplex high speed scanner scan patient recordsUsing database programs such as cerner and solcom to check/update patient informationCreated a spreadsheet to help track employee performance that is currently used by management.