Robert Koen Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

➢ Led Cisco global services and SaaS deals with resellers to proactively provide peak support systems/packages➢ Delivered expertise and quality assurance for over 100 accounts with feedback, convoluted inquiries, or experiencing difficulty with any of their services➢ Management of all contract renewal duties to ensure quarter-end targets are exceeded

Toronto, Ontario, Canada

➢ Established and maintained numerous strategic relationships in order to support 2 routes that ran at 114% and 111% gross sales vs LY (2022 vs 2021), including hitting 138% and 118% gross sales vs LY (2022 vs 2021) in March of 2022➢ Both routes finished in 1st and 2nd (year-end 2021 projections) in % Plan and Gross Sales district-wide➢ Built customer and.

Toronto, Ontario, Canada

➢ Account management of 85+ dealers located in Canadian Maritime provinces/American states➢ Consistently exceeding quarterly B2B sales goals by at least 20% on a yearly basis➢ Producing 2 weekly forecasting models, tracking daily sales and future profit plan opportunities with the utilization of CRM software programs including Salesforce➢ Cold-calling 10.

Toronto, Canada Area

➢ Ensured accurate/timely scores, stats, odds and news across 34 sports leagues/tournaments are being delivered on the website and mobile application➢ Provided support and quality assurance for over 300 users with feedback, convoluted inquiries, or experiencing difficulty with any of their products➢ Updated sports TV listings, MMA results, posted &.

1 Blue Jays Way, Toronto, ON, Canada, M5V 1J1

➢ Set-up and tore down all Toronto Blue Jays marketing activations➢ Built relationships with hundreds of fans/special members through various customer service initiatives➢ Tasked with being a “Gate Lead” over 30 times which involved supervising other 'Activation Team' members while ensuring the gate and the game day’s specific activation ran exactly as.

Mississauga, ON

➢ Developed detailed online training modules for 22 new employees to help them adapt to their role and work environment➢ Conducted 50+ cold calls weekly and client updates for market research purposes, as well as to help discover new ways to improve overall customer quality➢ Managed respective Instagram and Twitter accounts in order to grow follower.

Hamilton, ON

➢ Devised/implemented an advertising strategy to aid in selling NAIG products to specific target markets and the general public➢ Organized market apparel & other miscellaneous items to be put on display for over 30 NAIG merchandise booths in the GTA, Hamilton and Grand River venues

Mississauga, ON

➢ Performed park maintenance duties pertaining to park improvements, clean-up and overseeing the general sustainability of over 10 local community centre properties➢ Consistently solved local community members' park-related issues