Robert Kokas Email & Phone Number

Los Angeles, California

• Delegate is a fast-growing modern services platform for revenue operations experts. We deliver high-quality results with a flexible service model so you can start seeing the impact you want.

North Hollywood, California

• Lead Salesforce implementation projects for new and existing clients such as Walt Disney Pictures, Citadel Securities, Pacific Premier Bank, and Amazon Studios.
• Facilitated large data and metadata migrations utilizing ETL tools, VS Code, and deployment of staging environment metadata through repository services such as GitHub.
• Identified bottlenecks in operations through in-depth analysis to leverage Salesforce in streamlining processes with declarative automation.
• Gathered requirements working hand-in-hand with in-house development team on projects requiring custom Apex and LWC solutions and UAT testing.
• Worked directly with key project stakeholders in identifying needs pertaining to the Salesforce platform and any applicable integrations.
• Trained end-users and System Administrators on the force.com platform.

Los Angeles, California

• End-to-End customization of each client’s unique EHR instance.
• Gathered and documented requirements for form building and development requests.
• Assessed facility workflows and needs to guarantee the highest quality of system customization.
• Identified and assisted clients with issues with Kipu whenever possible or necessary.
• Suggested additional Kipu or Kipu Marketplace products and services based on the client's needs.
• Advocated client's needs and concerns across all areas of the company.

Studio City, Los Angeles

• Generated leads to close potential clients via networking and outreach.
• Took all inbound Admissions calls.
• Oversaw 16 technicians.
• Wrote Policies & Procedures to adhere to new State Licensing requirements.
• Built new forms in KIPU and tailored existing forms.
• Oversaw client discharge planning with Case Management to ensure seamless transitions between facilities.

Calabasas, California

• Closed potential clients through admissions calls directed to the center as head of the Admissions Department.
• Verified all potential client's insurance benefits to determine eligibility.
• Pre-assessed all potential clients to determine suitability within the program.
• Tracked/maintained all Leads within the company’s CRM.
• Developed a referral network with other reputable treatment centers.
• Defined departmental goals, objectives, standards of performance, Policies & Procedures.