Robert Koller Email & Phone Number

Washington, Dc, Us

Baltimore, Md, Us

Lead and set direction to ensure seamless delivery of Claims, Enrollment, and IT solutions for 33 Blue Cross and Blue Shield Association plan customers serving 5.7 million Federal Employee healthcare members.

Baltimore, Md, Us

Oversaw a dynamic team that was focused on Enrollment, Relationship Management, Benefits Administration, and Audit, Compliance, & Risk while overseeing the strategic development, transformation, and communications of program-wide functions for the Federal Employee Program.

Washington, District Of Columbia, Us

Led a team of Relationship Managers, Risk Managers, and Technology Consultants that developed and cultivated relationships with over 300 customers across 14 states. Owned the end-to-end business relationship between the organization and these customers, including business results (achieving over 70% market share and over 12% return on capital) and the overall customer experience (achieving above industry average Net Promoter Scores).

Washington, District Of Columbia, Us

Created, implemented, and led a Risk Management Office (RMO) of Risk Managers with an operating budget over $2 million that provided the first line risk organization with leadership and holistic management.

Washington, District Of Columbia, Us

Worked closely with customers and key stakeholders to manage risks and control losses.

Washington, District Of Columbia, Us

Led large internal and external cross-functional teams in the development and implementation of strategic initiatives through the entire product development life cycle.

Master Of Business Administration - Mba, Finance / Marketing

Bachelor Of Science - Bs, Business Administration And Management, General