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Empowering and results-oriented Operations Manager and Information Technology Professional with an extensive progressive background within technology-focused businesses. Skilled in managing day-to-day operations while ensuring high quality technical service delivery and support. Adept in developing, maintaining, and optimizing key functional areas while effectively leading teams to achieve productivity and profitability targets. Thrives when operating in collaborative, cross-functional settings and building a strong customer service-oriented environment centered on problem prediction, detection, and resolution.• Team Leadership – Provides hands-on leadership while building and motivating a diverse and eager team. Develops soft skills alongside technical capabilities and leadership qualities of direct reports. Promotes and formulates a culture of ownership, innovation, accountability, and collaboration. • Process Improvement – Showcases skill in identifying opportunities for improvement and developing new streamlined processes and procedures. Focuses on creating sustainable and replicable models that can be implemented across the business. • Technical Knowledge & Expertise – Possesses a deep and developed technical acumen with a foundation built on practical understanding of IT administration, maintenance, and support. Capable of operating independently and in multi-functional groups to improve IT systems.
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Installation EngineerVarianWashington, Dc, Us
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Installation EngineerVarian Oct 2024 - PresentPalo Alto, Ca, Us -
Director Of Field EnablementFlock Safety Feb 2022 - May 2022Atlanta, Georgia, Us -
Director Of Field Operations - WestFlock Safety Sep 2021 - Feb 2022Atlanta, Georgia, Us
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Senior Manager Field OperationsFlock Safety Jun 2020 - Sep 2021Atlanta, Georgia, Us
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Senior Manager Field OperationsNcr Corporation Feb 2018 - Jun 2020Atlanta, Georgia, UsElevated to lead as Operations Manager charged with overseeing a district spanning from Northern Virginia to Maine. Directs all daily operations while also administering senior leader and management coaching and development, process standardization and workflow optimization, customer relationship management, and account management. Sets and establishes service and delivery quality targets while confirming key performance indicators are consistently achieved. • Leads a team of 12 Specialist Subject Matter Experts and the Manhattan logistics team while guaranteeing sound operations.• Spearheads district reporting and performance metric tracking while managing to P&L.• Partners with individual managers to manage and review P&L in an effort to rollup district numbers.• Directed 51 field technicians during an ongoing IT transition assignment with Macy’s; served as an interim manager for 4 months to 32 field technicians; efforts required synchronization with primary role. • Transformed Unionized service delivery in a complex labor environment within New York City; engaged in contract negotiations with IBEW while mitigating organizing efforts and managing Teamsters contracts. • Coached and developed 14 territory managers responsible for a total combined headcount of 670+ employees. -
Territory ManagerNcr Corporation 2016 - 2018Atlanta, Georgia, UsPromoted to direct and supervise a territory comprised of 45+ field technicians. Monitored both group and individual objectives to ensure alignment with company strategies. Built and sustained relationships with key customers and served as an advisor and strategist on service and service delivery options including maintenance and service level agreements. Performed root cause analysis and preventative measures for repeat escalation situations while offering problem resolution. Conducted hiring and onboarding initiatives while monitoring performance improvement opportunities and offering coaching and development. Ensured proper resource management and utilization.• Championed all daily operations and field service business spanning a $12M territory.• Collaborated with BCG to create company best practices formulated off of the team’s success. • Executed upon change management initiatives to improve efficiencies, processes, and productivity; results delivered a highly profitable service model.
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Team LeadNcr Corporation 2015 - 2016Atlanta, Georgia, UsTransitioned into role to hold responsibility for field technician responsibilities while offering advanced knowledge and coaching to team members. Serviced electromechanical equipment within the assigned territory of Washington DC while keeping customers completely assured and satisfied. Oversaw hardware maintenance, network management, multi-vendor maintenance, and software support. Unleashed highly developed manual and technical skills while building positive working relationships with colleagues and leaders.• Invited to participate in the NCR “Shining Leader Development Program” in Atlanta, Georgia.• Gained certification in ATM, Retail, and Networking.• Engaged in service calls for AT&T, Cisco, and Veritas in addition to addressing issues with proprietary NCR ATMs and POS/Back Office equipment. • Managed a team of 40+ field technicians and drove for superior performance; efforts resulted in the transformation of the DC team from the bottom performer to being recognized as the #1 major market for service delivery in FY15.
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Field TechnicianNcr Corporation Sep 2013 - Mar 2015Atlanta, Georgia, UsOnboarded to provide service and customer support during field visits and dispatches. Managed all on-site installation, maintenance, repair, and test tasks. Diagnosed errors or technical problems and determined proper solutions. Produced timely and detailed service reports to Operations Manager while documenting processes in the customer database. • Cooperated with technical team members and shared information in a cross-functional environment.• Comprehended customer requirements and made appropriate recommendations.
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Senior Technician/Co-OwnerSimic Solutions Jul 2012 - Sep 2013Responsible for handling tickets related to varied national support contracts that ranged from consumer PC setup to structured cabling and network installation. Developed and retained local business contracts while leading large installation projects simultaneously. Acted as lead technician, trainer, and project manager.• Owned 50% of the organization; managed and led 8-9 direct reports.• Superintended all hiring, training, and professional development initiatives for remote and field technicians.• Successfully secured the company’s first 5 figure project centered on delivering a Sprint call center cabling and video solution.
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Senior Consultant/Co-OwnerTheta Technical Solutions 2008 - 2012
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It AdministratorGms Industrial Supply 2009 - 2011Virginia Beach, Va - Virginia, Us
Robert Koon Skills
Robert Koon Education Details
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Old Dominion UniversityInformation Technology Coursework -
Virginia Commonwealth UniversityBiomedical Engineering Coursework
Frequently Asked Questions about Robert Koon
What company does Robert Koon work for?
Robert Koon works for Varian
What is Robert Koon's role at the current company?
Robert Koon's current role is Installation Engineer.
What is Robert Koon's email address?
Robert Koon's email address is ro****@****ncr.com
What is Robert Koon's direct phone number?
Robert Koon's direct phone number is +175747*****
What schools did Robert Koon attend?
Robert Koon attended Old Dominion University, Virginia Commonwealth University.
What skills is Robert Koon known for?
Robert Koon has skills like Project Management, Testing, Microsoft Office, Visio, Java, Security, Microsoft Excel, Visual Basic, Management, Linux, Windows, Customer Service.
Who are Robert Koon's colleagues?
Robert Koon's colleagues are Marsha Mahan, Raghavan N, Larry Dowd, Gunzert Konstanze, B Rahul, Gabriele Cardosi, Mary Li.
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