Robert Koons Email & Phone Number

● Effectively manage Front of House employees to take proper care of guests ● Facilitate any issues a guest may have while dining ● Complete Bi-weekly inventory tracking to maintain inventory control● Provide information to guests about all products available ● Serve as night manager responsible for proper care of the safe and daily deposits

● Responsibly serve guests preferred beverages● Assist guests in craft beer selection by providing knowledge about distinct styles● Effectively check identification to protect against underage sales and age compliance ● Provide excellent service to guests visiting, as well as information and history of Gettysburg● Handle cash and credit sales

Liberty Mountain Resort

● Responsible for the cash-out and balancing process of all cashiers within the resort● Assist with any Siriusware Sales issue a cashier may be experiencing● Troubleshoot and correct and problems cashiers may have within the cashout procedure● Verify, audit and prepare cash floats for cashiers from a $40K safe

● Provide excellent service to guests visiting the resort with a positive and outgoing attitude● Maintain all paperwork coinciding with setups and breakdowns, as well lift maintenance logs● Responsible for proper scheduling of all outside employees● Maintain proper lift etiquette as well as proper safety protocols for all staff and guests

● Supervise 12 cashiers to ensure the correct process is followed in maintaining cash drawers and assisting guests into appropriate programs● Troubleshoot any problems with cash-out procedure with any issues that may arise● Assist guest with finding a resolution to any issues that may arise in a Guest Service fashion● Assist guests in the registration and reservation process● Train new cashiers in using the Siriusware Sales program to ensure efficient and accurate sales