Customer Support Representative - november 2021- november 2023Technical Customer Support Representative - november 2023 - present*Promptly answering phone calls, recording customer requests* Solving problems reported by clients, according to internal work procedures* Ensuring information and consulting services for customers who call the Customer Support department*Taking over complaints received from customers and solving them *Instruction provided to clients for using the platform*Develop and maintain technical knowledge base content*Timely communication with clients with an emphasis on customer service and relationship building*Technical support desk coverage (phones, email, live chat)*Support cases are escalated on time *Configuring installed devices *Calibration of installed accessories *Processing tachograph downloads *Providing support for new installations / replacements

Full fleet management solution provider. Real time GPS monitoring solutions, Automated road toll payment services and legal / financial consultancy.

Sales Agent in the Sales Force Department *Increase in sales on the assigned area * Maintaining and developing client relationships *Development of the client portfolio *Working in a team *Support for the Delivery department *Support the implementation team*Telephone support - existing/new customers

- Specialist Operator in the Goods In and Returns Department *SAP -experience in: 1-Processing of new, returned, refused and warranty products 2-Reintroduction of products in stock 3-Putaways 4-Picking 5-Following and completing the KPI 6-Shipping - preparing the goods for shipment *Fork Lift Truck - experience in:1-Picking- for placed orders 2-Putaways - product storage 3-Stock rotation: - products that had to be prepared to be sent to another warehouse 4-Receipt of Goods - experience in checking products, quantitatively and qualitatively *Using Excel and Word / PDF * Work in a team and between departments *Microsoft Outlook - Email for communication with Vendors regarding warranty returns *Communication with customers for orders and deliveries

SAPGoods Reception Processing Team WorkingInsurance Claim Shipping Goods Put AwayPicking Packing Forklift License on Reach Truck

Sales agent and distributorSale of stationery products and toys Management of allocated stock Expansion of store networks Order processing, invoicing, delivery and collection of counter values Maintaining relations with clientsIncrease in sales on the assigned area