Robert Krstevski Email & Phone Number

Melbourne, Vic, Au

Responsible for leading Operational team to execute a governance cadence enabling the business to achieve operational metrics, including meeting of allocated financial BAU plan and associated activities within the Personal Engagement Domain.

Melbourne, Australia

Manage and lead Net Promotor System (NPS) Operational team which enables the development and delivery of customer advocacy solution including; survey creation, data capture and reporting of NPS scores and feedback which supports Customer Advocacy operating rhythms within the organisation

Accountable for $10M+ Marketing Supplier portfolio which included maintaining supplier governance for key commercial contracts, sourcing new products & services, re-negotiate new terms and delivering on strategic projects.

Responsible for managing a $40M+ commercial relationships for the NextGen program. This role involves managing key commercial contracts and also provides a contract administration and reporting function to the enterprise program.

Lead a Supplier Management team which was responsible for $30M+ third party outsourcing portfolio Vendors include: Gadens Lawyers, [Legal Recoveries], Kemp Strang, [Legal Recoveries], Allmain Pty Ltd, [Property Management Services], Solutions In Property, [Property Management Services], PR Data, [Valuation Services], AON Risk, [Insurance] & Adeptra, (Technology)

Lending Services

Responsible for all 3rd party relationships and commercial agreements within, Lending Service. Vendors include:-Valuation Exchange – [Valuations], -Perpetual – [Settlement agents]-First Title – [Fast Refi]. -Espreon – [Settlement agent]-Citec – [nab national relationship]This position was accountable for establishing a strategic supplier direction for Lending Services, which included but not limited to management of all third party commercial arrangements, KPI’s &… Show more Responsible for all 3rd party relationships and commercial agreements within, Lending Service. Vendors include:-Valuation Exchange – [Valuations], -Perpetual – [Settlement agents]-First Title – [Fast Refi]. -Espreon – [Settlement agent]-Citec – [nab national relationship]This position was accountable for establishing a strategic supplier direction for Lending Services, which included but not limited to management of all third party commercial arrangements, KPI’s & SLA, and stakeholder management. Show less

Developed and implemented a Supply Chain function which included: improving inventory management processes, establishing an international and domestic logistics and distribution function, and developing procurement strategies of bulk industrial gases that aligned to customers and company objectives.

Managed a 3PL Dangerous Goods storage facility with over 5000 (m2) storage capacity. Responsible for all site regulatory and safety compliance, operational team, including, site supervisors, administration, senior forklift drivers and warehouse staff. Full oversight of all freight & distribution contracts with third party logistics providers.

Bachelor Of Business Administration (B.B.A.), Transport And Logistics

Bachelor Of Business, Business Administration And Management, General