Robert Kutz Email and Phone Number

Provisioned, de-provisioned, and maintained user systems access for approximately 300 users, ensuring IT credential security. Led the Core Conversion from Bankway to Horizon, provisioning 300+ users with accurate security levels. Developed and maintained a user access matrix for all positions and systems, ensuring consistent and secure onboarding and termination processes. Served as a single point of contact for user provisioning and de-provisioning. Administered Active Directory, maintaining admin users, new hires, transfers, and terminations. Managed the Core Banking System (FIS Horizon), handling user maintenance, profile updates, officer reassignment, system troubleshooting, and yearly system reviews. Administered Exchange, overseeing admin users and group administration. Administered approximately 150 other systems, handling user and group setups, changes, and removals. Resolved or escalated help desk tickets using Solarwinds, addressing 25-50 requests weekly. Correlated network-based events with system events, performed forensic analysis, and assisted in technical incident response and investigation. Exposure to SOX controls and Mobile Device Management (MDM) Addressed highly confidential information. Organized, detail oriented, and self sufficient

Managed Active Directory user accounts and coordinated regular software upgrades of the CPSI (Evident) EHR system. Addressed clinical user requests by meeting with nursing staff, implementing data backup & recovery plans, and maintaining disaster recovery plans. Documented IT processes and provided user documentation. Supported approximately 200 PCs across five facilities, including two surgical centers. Ensured HIPAA compliance, managed IT risk, and assessed network security. Coordinated hardware maintenance and PC refresh plans for 225 computers. Liaised with management, nursing staff, and physicians on clinical, system, and network requests. Supported domain network changes following company acquisitions and managed PCI compliance. Upgraded VoIP phone systems and managed Windows desktop support for over 200 users.

Ensured IT security and HIPAA compliance, interfaced with company executives, and determined departmental objectives. Oversaw the analytic department, coordinated development to meet business needs, and developed cost analysis, design considerations, and implementation timelines. Liaised between vendors and technology professionals, managed employee scheduling, and purchased equipment. Administered Windows 2008 R2 Hyper-V server environment, developed software in Perl, and upgraded the Shoretel phone system.

Supported the Meditech clinical system in a 130-bed facility, providing help desk support and interfacing with all levels of management. Installed applications remotely, coordinated PC and printer replacements, and facilitated Siemens Radiology application upgrades. Trained new employees, created documentation manuals, and assisted the IT compliance officer.

Administered Lotus Notes v4.5 and 4.6, provided Novell network support, and developed FoxPro programs for accounting and inventory systems. Managed wireless connectivity, hardware, software, and database support.

Coordinated professional service requests for hardware and software installations, managed statistical reporting, and provided education sessions. Developed Lotus Notes databases, documented business processes, and trained new employees. Partnered with organizations to perform business analyses and managed a company-wide Lotus Notes database development project.

Utilized BASIC applications on Digital VAX mainframes, improved customer satisfaction, and enhanced client systems for increased productivity and revenue.