Robert Kwasniewicz Email & Phone Number

Waukesha, Wi, Us

Brookfield, Wi, Us

Brookfield, Wi, Us

Sussex, Wi, Us

Power Test has provided specialized test equipment to manufacturers for more than 40 years, rebuilding facilities and distributors across the mining, oil and gas, power generation, marine, construction, rail, transportation, and military markets. The company serves customers in 90+ countries across six continents.I am a Service Manager working with a team of innovative engineers, designers, software developers, and sales consultants and service technicians, ensuring that dynamometer equipment is running optimally.I was charged with launching a viable Service Department that was recognized as one of the industry’s highest-rated. My team provides 24/7 dynamometer services, from simple calibration service to equipment repair, retraining, and remanufacturing. This role requires excellent customer relationship development and the ability to resolve critical technical issues. I employ Lean methods to ensure continuous improvement and quality of service.Highlights:- Built single-person service department with little support into an eight-member department by onboarding, training, and developing team members in performance service delivery.- Saved over $100,000 within three months of restructuring the company’s warranty program, mitigating a high volume of warranty issues by adopting new quality review and accountability process procedures.- Implemented the first employee onboarding and training program for new hires, providing an onboarding structure and individual growth plans, motivating new hires to develop professionally.

Sussex, Wi, Us

In this position I acted as the driving force for the Stuska dynamometers brand for sales and service as well as representing the service department for the SuperFlow brand.

Waukesha, Wi, Us

Almon provides operators manuals, service manuals, and specialty publications to service industry’s complex machinery and equipment. I created technical information in the form of manuals and training materials for industrial clients, including various types of user documentation, how-to guides, references, instructions, operation, repair, troubleshooting, and test procedures.Highlights:- Wrote publications that explained operations and relation to the operator’s job.- Created content that enabled the customer’s team to learn all aspects of machine system fundamentals, tools, and techniques.

Brookfield, Wisconsin, Us

Lexus is known for the unparalleled quality, reliability, and luxury that customers expect from a superior luxury automobile. As a Lexus Certified Technician, my focus was on keeping vehicles at their top performance, following established 10- point inspection criteria to limit the amount of repairs needed.Highlights:- Diagnosed and repaired a range of vehicle systems and components from heavy-duty engine and transmission work to electrical diagnosis and repair.- Increased dealer revenue by contributing to repeat and referral business through strong problem-solving skills and a commitment to quality customer service.- Provided leadership to other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance.

I was General Motors ASEP Certified Technician for the largest Cadillac dealer in the state of Wisconsin. General Motors ASEP Certified Technician. I performed a range of repairs including HVAC, engine, diagnostics, electrical system, and overall drivability.

Associate'S Degree, Mechanics And Applied Science

Diploma, General Studies