Robert Kydd

Robert Kydd Email and Phone Number

ITSM and ITIL Lead Process Engineer @ Segal
Mesa, AZ, US
Robert Kydd's Location
Mesa, Arizona, United States, United States
Robert Kydd's Contact Details

Robert Kydd personal email

n/a

Robert Kydd phone numbers

About Robert Kydd

IT Operations Administrator with experience in troubleshooting and restructuring IT processes and procedures. 25 years experience in Windows based applications for servers and workstations. Interested in management opportunities. Fluent in Swedish and interested in possible global opportunities.Specialties: Process management including Documentation, Organization and Communication, Websense Triton Enterprise, CherwellExperience: Doubletake, SCCM, SCOM, CSIRT response team, After Hours Support, AD, Data Protector

Robert Kydd's Current Company Details
Segal

Segal

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ITSM and ITIL Lead Process Engineer
Mesa, AZ, US
Robert Kydd Work Experience Details
  • Segal
    Itsm And Itil Lead Process Engineer
    Segal
    Mesa, Az, Us
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  • Segal
    Itsm/Itil Lead Process Engineer
    Segal Oct 2022 - Present
    Mesa, Arizona, United States
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  • Segal
    Senior Systems Administrator
    Segal Oct 2018 - Feb 2023
    Phoenix, Arizona Area
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  • The Segal Company
    Senior Lan Administrator
    The Segal Company Apr 2010 - Oct 2018
    Phoenix, Arizona Area
    SharePoint team site design, development and maintenanceDocumentation responsibility for projects and rolloutsContinued responsibilities as LAN AdministratorFocused Support on Los Angeles office (travel twice a month) as well as Phoenix responsibilities
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  • Segal
    Lan Administrator
    Segal Mar 2002 - Apr 2010
    Phoenix, Arizona Area
    Network MonitoringServer UpdatingDesktop Troubleshooting and Re-ImagingPrinter Maintenance and TroubleshootingTape Backup maintenanceEmail supportEmail Quarantine Monitoring, Research and Whitelisting/BlacklistingWeb Filter Research and WhitelistingTeam Site development/implementationBlackberry supportRemote Site support (Denver, San Francisco, Los Angeles)After Hours SupportNew Hire/Departure configurations
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  • Zila Pharmaceuticals
    Financial Analyst
    Zila Pharmaceuticals Jun 2000 - Mar 2002
    Designed, updated, and maintained workbook to automatically produce financial report package for board of executives comparing current year information with prior year, forecast, and budgeted amounts.Produced and analyzed financial packet every quarter for board meetings.Worked with CFO to create PowerPoint slides for board meetings Maintained cash flow report.
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  • Sento
    Team Lead
    Sento Feb 1999 - Apr 2000
    Supported Gateway computers in European countries with emphasis on Swedish speaking users.Supported McAfee Virus Protection through email.Supported STSN (high speed internet for hotels) through phone.Led 24 hour call-support team of 12 members for technical support of multiple accounts. Hired, trained, and disciplined as team lead.Built troubleshooting tool using HTML to decrease troubleshooting and training times.
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Robert Kydd Skills

Sharepoint Software Documentation Windows Training Project Management Technical Support Servers Microsoft Office Active Directory Troubleshooting Change Management Databases Sql Hp Data Protector Disaster Recovery Consulting

Robert Kydd Education Details

Frequently Asked Questions about Robert Kydd

What company does Robert Kydd work for?

Robert Kydd works for Segal

What is Robert Kydd's role at the current company?

Robert Kydd's current role is ITSM and ITIL Lead Process Engineer.

What is Robert Kydd's email address?

Robert Kydd's email address is ro****@****nto.com

What is Robert Kydd's direct phone number?

Robert Kydd's direct phone number is +160238*****

What schools did Robert Kydd attend?

Robert Kydd attended Western Governors University, Brigham Young University, Brigham Young University - Idaho.

What skills is Robert Kydd known for?

Robert Kydd has skills like Sharepoint, Software Documentation, Windows, Training, Project Management, Technical Support, Servers, Microsoft Office, Active Directory, Troubleshooting, Change Management, Databases.

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