Robert L. Email & Phone Number

Ottawa, Canada Area

• Review and assess requests for Active Directory modifications, to determine security risks to the Agency and prepare recommendations for Departmental Security Officer (DSO) decision• Create a PowerShell framework to automate various routing forensic activities• Offered technical solutions to clients related to securing their information• Reviewed Statement of Sensitivities and offered advise and guidance to clients• Performed forensic activites on the network to assist in internal administrative investigations

Gatineau, Quebec

- Administered a NoSQL database containing malicious URLs located within Canada- Developed a program in Python to collect metadata about URLs from various open source datasets to determine whether it was malicious and ingested the data into the database- Developed several other Python and Bash scripts for system administration and cybersecurity purposes- Performed data analysis of large data sets using Python Pandas and presented reports to Management for review and once approved, the data analysis was automated

Ottawa, Canada Area

• Review and assess requests for Active Directory modifications, to determine security risks to the Agency and prepare recommendations for Departmental Security Officer (DSO) decision• Developed a script and procedure to be used across within the government for media sanitization• Offered technical solutions to clients related to securing their information• Informed our clients about various Information Security risks • Created the Information Security Wiki on Confluence to be used internally and externally to disseminate information throughout the agency

Ottawa, Canada Area

• Responsible for deployment of CENX software across global customers• Developed and validated Method of Procedure (MOP) for use in deployment execution• Supported and coordinated system implementations through the project lifecycle (analysis/design, server sizing, testing, rollout, and hand-over) working with other teams on a local and global basis• Documented the customer specific deployment• Successfully execute builds and deployment plans, validating the success and failure• Create and maintain automated and manual build processes with adequate transparency, reporting, controls, and rollback considerations• Liaise with Project team in the initiation, planning, and delivery of projects and work streams

Ottawa, Canada Area

• Review and assess requests for Active Directory modifications, to determine security risks to the Agency and prepare recommendations for Departmental Security Officer (DSO) decision• Liaise with clients and partners to determine information security requirements, in order to provide recommendations, and engage additional areas where necessary. This includes, but is not limited to USB Exemption requests, media sanitization guidance, and security requirements for various classifications of information, etc• Collect data, perform analysis, and evaluates logs to support Professional Standards investigations• Attend project meetings with the Senior Information Security Analysts to discuss issues relating to Information Security with other stakeholders

Ottawa, Canada Area

• For CBSA's Security Program, acted as project manager for a variety of AS-06 and AS-07 level national manager staffing processes; and AS-01, AS-03, AS-04 and AS-05 process open to the Public Safety Portfolio• As liaison with Human Resources, provided direct on-site administrative support for the staffing processes; worked closely with HR to manage any issues that arose with candidates or with the board throughout the processes; scanned and provided HR with all of the staffing documentation (applications, exams, interview notes, completed rating guides, Informal Discussion reports, references and results at each stage of the process); vetted correspondence from HR prior to it being sent to the candidates; coordinated translation requests; scheduled meetings between HR and the selection committees as required and obtained selection committee or delegated staffing manager approval as required.• Assisted with the refinement of assessment tools and evaluation criteria.• Coordinated the assessment of applications for essential qualifications; corresponded with priority candidates; scheduled exams and interviews; administered and marked of exams; conducted interviews with candidates; performed reference checks and evaluated results; conducted informal discussions and maintained the hard copy and electronic filing systems for all processes. • Provided advice, guidance, training and regular status reports to selection committee members, the staffing consultant and directors as required.

Ottawa, On

• Responsible for managing and overseeing a $1M budget• Managed budget forecasts and created monthly budget reports • Created and formatted various documents, reports, and memos using MS Word • Prepared MS Excel spreadsheets and maintained databases for managementAccomplishments• Created new task list to improve document tracking and helped the branch meet external deadlines consistently• Created new MS Excel spreadsheet to improve accuracy of budget forecast and help reduce budget expenditures

Ottawa, On

• Created daily shipment reports in MS Excel and sent them to Prairie Plant System (Health Canada Producer) for shipment to the client• Created invoices and reconciled client accounts using SAP • Liaised with various staff from Prairie Plant System and government officials regarding the Medical Marijuana program using Lotus Notes• Updated customer master accounts and unblocked unpaid accounts using SAP • Assessed multiple application forms to verify accuracy of data and input information into Health Canada’s Oracle Database for processingAccomplishments • Consistently exceeded daily productivity requirements set by management• Awarded Employee of the Month for exemplary work performance as recognized by senior managers• Implemented new security checks to reduce privacy breaches by 100%

Ottawa, On

Administrative Officer and Accounts Payable Assistant• Answered client calls and provided information about the Non-Insured Health Benefits program for First Nations and Inuit individuals and logged individual concerns from each client in MS Excel• Prepared batches of invoices for data entry into SAP and processed reports for payment• Verified that transactions comply with financial policies and procedures • Entered clients’ personal and health-related data (e.g. prescription drug information) into MS Excel and created correspondence using MS Word• Liaised with various hospitals and treatment programs to confirm appointment attendance and to prevent fraudulent claims• Conducted policy analysis to review and determine client eligibility for medical benefitsAccomplishments• Reorganized the standard operating procedures to reduce processing times from four weeks to less than one week• Improved efficiency of the call centre wait times from ten minutes to under five minutes

Ottawa, On

• Used my extensive knowledge of wireless products to find a suitable fit for clients based on their needs and budget• Utilized excellent customer service skills and my interpersonal ability to respond to client complaints and answer their questions • Used customer relationship management (CRM) software to activate cell phones for clients and ensured the activation process was completed smoothly• Entered customer data into a MS Excel spreadsheet and conducted quality control of the dataAccomplishments• Consistently ranked in the highest tier for three months in a row for top sales company-wide• Recognized by WIND Corporate Headquarters for achieving high sales targets

Gatineau, Qc

Trade-Marks Examiner• Exceeded monthly quotas for examining Trade-Marks with exceptional analytical and organizational skills • Maintained a MS Excel database of files completed and used MS Word to complete reports • Interpreted and applied Government legislation to approve Trade-Mark applications • Conducted research through a variety of sources including the Internet, academic sources, and specialized Trade-Mark programs in order to approve Trade-Marks • Liaised with agents on a daily basis with respect to their client's Trade-Mark applications • Wrote, proofread, and edited reports for each Trade-Mark application and sent them to the applicant Accomplishments• Exceeded monthly quotas for examining Trade-Marks with over a 90% accuracy rate• Implemented a record keeping system to reduce lost and missing files from the mail room

Advanced Diploma, Computer Systems Technology

Activities and Societies: Ethical Hacking GroupAlgonquin College CryptoSmashers - A group dedicated to learning more about IT Security.

Canadian Securities Course

Honours Bachelor Of Commerce (B.Com.), Management