Prio Wealth, an independent Registered Investment Adviser (RIA) founded in 1988 in Boston, MA, enables clients to prioritize their financial and life goals. Our experienced team of professionals utilize a collaborative process to provide individuals, families and non-profit organizations with personalized wealth management and financial planning services.

Supported new and tenured Financial Consultants by contacting 100-150 clients per week to schedule introductory and complex guidance appointments.Transitioned book of 1200 clients worth ~$3B in assets under management to Financial Consultants and Wealth Planners locally and nationally.Met with clients weekly to have conversations which consist of profiling, investment strategy discussions, website navigation, and complex service needs.Worked with aligned Financial Consultants, Regional Planning Coach and other business partners, as well as attend Guidance Help Desk sessions to further development

Responsible for educating clients on the services and products available to them to more effectively monitor, maintain, service and manage their investments.Coordinated schedules and appointments for the VP/FC and lobby.Fulfilled client transactional informational and service needs.Set up, input and entered data to the brokerage and shareholder systems which included account maintenance, processing checks, disbursements, securities, TOAs, priority new account set up conduit to processing groups, cashiering, adjustments, etc.Responsible for customer literature supplies and inventory management.Responsible for arranging payment for incidental branch expenses.Handled outgoing customer mail, outgoing internal mail, incoming mail, imaging customer paperwork, etc.Processed checks, disbursements, securities, TOAs and priority new account set ups.Served as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests were adhered to in accordance with compliance requirements.Assisted with seminar preparation and enrollment and presented basic seminars.Responsible for fundamental guidance (simple planning, appointments).Provided investment information/guidance to Mass Market.Worked closely with manager and other representatives to recognize opportunities to retain and build Fidelity assets.

Built and expanded customer relationships by identifying customer's need and offering customized Fidelity investment solutions based on in-depth knowledge of products and services. Provided investment direction by using guidance tools to match needs with suitable solutions such as products, research, and/or services. Partnered with other functions and roles within the organization to drive additional business. Positioned mutual funds, fixed income products, and discretionary money management services to prospective and existing clients. Hosted conversations about domestic and foreign financial markets, market trends, economic indicators, investment concepts and strategies, and the universe of competitive products in the investment/consumer financial industry.

Interacted with customers, via inbound calls, responding to requests for information and assistance with their investment accounts. Engaged in insightful conversations with clients regarding economic market conditions as well as various markets such as equity, fixed income, and international. Led customers toward defined solutions applicable to their situation. Effectively used on-line resources, processed account distributions, provided account balance and transaction information, discussed Fidelity's wide range of products and services, and shared any pertinent market news and quotes.

Proofread and edited scripts, PDFs, and online professional development courses, built in-house, prior to client review. Verified scripts against their equivalent online courses and ensured consistency in over 20 languages. Wrote training documents to outline QA processes for new and existing employees. Entrusted with high priority and rush assignments; met 100% of deadlines.

Called end customers to offer upgraded services and verify delivery information. Contacted 30 carriers daily to update and/or confirm customer information. Negotiated with carrier claims managers weekly to determine liability, resulting in 50% increase in recovered costs. Helped create and implement automated system for assessing the disposition of orders and claims through syncing Excel and SQL databases. Drafted training documents to outline specific step-by-step claim filing processes for each carrier. Created PowerPoint presentation describing contributions of Logistics department, and presented to senior management.

Monitored all sensitive data traveling to and from the company and ensured encryption of any vulnerable information. Wrote articles for company Intranet regarding the security of computers and mobile devices. Helped company choose a new online backup solution by interviewing vendors about the quality of their product. Performed quality assurance testing of company website functionality across multiple browsers and operating systems.