Manage Logistic Dynamics' active IT infrastructure (Buffalo, NY and Memphis, TN) and ensure the availability and effectiveness of the active IT solutions. Continually monitor, tune, and improve all aspects of the IT infrastructure to ensure the ongoing accessibility of systems and applications that support the business, especially focusing on acceptable performance at the application, database, and system levels. In charge of designing and implementation of Logistic Dynamics' IT cloud infrastructure of the future with a focus on Resiliency, Quality, and Information Security.Work collaboratively with the Engineering leadership to develop technical strategy and work cross-functionally to deliver technology solutions that exceed our user’s expectations. Establish and manage Information Security, Compliance, and Best Practices.Vendor Management and integrations to ensure Service-Level Agreement compliance and performance to LDI expectations. Establish support processes and practices to provide a reliable and enjoyable experience to employees and our freight broker agent community. Develop and manage the IT operations team, including hiring, training, evaluation, coaching, development, and allowing the team to meet the changing needs of users, groups, and offices.

Director of infrastructure/security/application support and leading new System Operations Center with large, global, third-party logistics company (3PL) consisting of over 40 national agencies as well as a global IS/IT presence.Responsible for creating, configuring and supporting enterprise network infrastructure including WAN services, layer-2/layer-3 MPLS, site-to-site/remote access VPN configuration and support, layer-2/layer-3 switches, cloud-managed-wireless, router implementation as well as securing perimeters with multiple security appliances to provide a defense-in-depth strategy. Responsible for leading the systems team in the procurement/installation/configuration/maintenance and support of all enterprise storage technologies, virtual host environments, physical server-farm configuration/maintenance, email security/archiving/messaging platforms and implementing/maintaining all digital security guidelines involving encryption, digital certificates and file auditing. Team supports the maintenance/support of corporate Telecommunication Technologies/Systems including PBX and SIP trunks from upstream provider. Project leader for roadmap plan for AWS migration of entire corporate data center. Daily reporting to U.S. and European stakeholders within global organization.In charge of leading support/help-desk of all company applications for internal and external customers including all franchise agencies. Supporting transportation management systems (TMS) for numerous ReTrans U.S. offices. Responsible for integrating all EDI Coordinator duties/responsibilities into support department. Approval and management of all IT Service-Level Agreement contracts involving yearly support, warranties, licensing, and service orders.

Network engineer for a software solutions company developing turnkey software solutions through licenses and hosted subscriptions. One of three engineers supporting infrastructure/software and client support. Latest IBM and Cisco hardware including the one of the earliest Cisco VoIP systems used in the Memphis area. Microsoft, AIX and Linux platforms supported for the entire organization.

Part of research team for Memphis financier Charles D. McVean at R & D facility in Bartlett, TN. Research/production and qualification of proprietary silica, colloid suspension resulting in the development of medical/cosmetic products to deliver product to skin. Upon completion of project, duties moved to corporate office including network/client support and learning the commodities trade.

Network/client support for the world’s largest independent provider of catering and provisioning services for airlines with multiple airport offices across the country. Responsible for domain migration of Windows NT systems to Windows 2000/XP systems in field offices as well as tech support in large corporate office.