Robert Mccabe Email and Phone Number

Vice President - Global Customer Support/Customer Service/Customer Success/Professional ServicesSenior level leader with expertise in delivering outstanding customer experience and employee experience, transforming teams, driving transformation projects, and delivering tangible business results at a global level. Passionate about customer service, leading high-performance teams, and building relationships to achieve positive outcomes for the business, customers, and employees. Process driven, self-motivated, and conscientious, I am a proactive leader and professional manager who strives to empower, develop, and inspire others to achieve success through hands on leadership, mentoring, and coaching.Currently I am leading the Global Technical Support Level 3 and R&D teams at Park Place Technologies for our hardware maintenance and managed services businesses. Prior to this role I held several Customer Service/Technical Support leadership positions for CA Technologies Global Customer Support team until Broadcom's acquisition of CA in 2018. Leadership positions within CA included, VP Global Support Center team of 800+ engineers and managers worldwide; VP of Global Escalation Management, managing reactive and proactive support for CA's global customer base; the Chief of Staff for the Corporate Senior Vice President for CA Support; and VP Global Support Delivery for several of CA's distributed enterprise products, including Security, Mainframe, Network Management, Systems Management, Workload Automation, and Project Portfolio Management leading a team of professional directors, managers, and engineers.Roles prior to CA included, Vice President, Worldwide Customer Services, Concord Communications, which was acquired by CA Technologies. Manager of Professional Services, Concord Communications, responsible for building up the practice when the company went public. I started my career as a manager in the Operator Services division of Bell Atlantic/NYNEX (now Verizon), where I managed network and data center operations and call center operations for the New York and New England region.Specialties: Experience in building and turning around services organizations in the software and telecommunications industry. Strong background in building and leading management and engineering teams that sustain long term performance focused on meeting employee experience, customer experience, and corporate business goals.