Robert Lamb Email & Phone Number

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, United Kingdom

I currently oversee and manage a diverse portfolio of accounts with average annual revenue of $80M; full responsibility for meeting or exceeding all cost and quality SLAs. I address and remediate all potential / emergent delivery issues for internal/external stakeholders. I develop and lead a cross-functional team in daily operations. I function as a.

Newcastle Upon Tyne, United Kingdom

I managed a diverse portfolio of accounts on the £316M hardware framework deal. I continuously researched, prospected, and secured new business while maintaining existing accounts. I managed and mitigated corporate risks. I built and maintained ongoing relationships with internal and external stakeholders. I also handled complex negotiations with clients.

Global

I was tasked with managing the complex needs of this global account; led multiple cross-functional technical teams. I verified ongoing compliance with organisational policies and procedures and adhered to budgetary restrictions. I directly interacted with senior-level internal/external decision makers on the account to maintain ongoing satisfaction. I.

UK Wide

I began my tenure as the Regional Customer Service Manager in the Northern Area in 2006. From this role, I experienced a rapid succession of promotions. As Lead Service Delivery Manager, I led diverse functions within the programme that was dedicated to providing a central support structure to the Ministry of Defence and their customers. I concentrated my.

Direct Training: City & Guilds 735 (1990) (Passed), Leeds University

Hnd, Hnd: Mechanical Engineering

Licentiateship Of City & Guilds, Mechanical Engineering Related Technologies/Technicians