As a Technical Support Specialist, the role requires me to:- Address all incoming customer calls and provide assistance for technical issues.- Track product changes, including part numbers installation techniques or discontinued parts and their replacements, in company manual.- Assist service providers with technical help on pneumatic tube delivery systems.

Perform project product conversions and facilitate equipment training, soft skills training including client/customer service training from new hires to C-level executives throughout the US in key customer accounts for Coca-Cola NA.

Perform project product conversions and facilitate equipment training, soft skills training including client/customer service training from new hires to C-level executives throughout the US in key customer accounts for Coca-Cola NA.• Facilitate New Hire, ABS, Hot Beverage training classes for CCNA customers nationwide.• Manage ordering and coordination of training materials, parts and product for CCNA training clients.

Facilitated equipment training, soft skills training including client/customer service training to various levels of employees throughout the US and Canada.• Directly trained and assessed approximately 5,000 employees over the course of eight years to successfully perform their assigned duties.• Concepted and executed redesign of basic fountain equipment crates for all North American equipment services trainers resulting in greater shipping efficiencies, less wear and tear on equipment and establishing a standardized roll out of equipment at all training locations. • Managed scheduling and training assignments for all Coca-Cola North America trainers and contract trainers.• Managed all shipping of equipment, materials, and product to training locations as well as coordination with onsite points-of-contact.• Managed and maintained individual training budget.