Robert Lane Email & Phone Number

Chicago, Illinois, United States

Drive strategic initiatives that fundamentally change the end-to-end experience for clients and internal stakeholders within JPMorgan’s Global Bank. Leverage customer insights and design thinking methodologies in order to enhance end-user adoption and satisfaction with transformational solutions.

Northbrook, Il

Partnered with senior executives to create innovative digital insurance products that enable a superior customer experience. Participated in all aspects of the new product design process and acted as a liaison with identified technology teams to support the new product.

Northbrook

Led the design and execution of strategic and innovative initiatives across the Life business that will have significant impact on the business and drive revenue growth. Developed and maintained the three-year ALR Digital Roadmap informed by external research and innovative trends. Oversaw the implementation of digital initiatives and tracked long-term success with key performance indicators. • Led team that integrated the life Insurance product into the industry-leading Allstate online quote tool • Created an ALR Digital Omni-Channel vision that provides a holistic view of future state capabilities• Led the strategy development for articulating the integration of ALR Digital capabilities into the broader Allstate technology ecosystem• Co-chair of Allstate Life & Retirement’s Advisory Board from 2017-2018

Provide strategic, business transformation, and organizational design consulting services using proven methodologies and superior client management skills. Oversee the coaching and development of consultants and provide regular performance feedback. Manage the recruiting of new consultants and redesigned the on-boarding and training program. • Led the redesign of the Business Transformation methodology to better meet the needs of business leaders • Partnered with senior executives to develop strategic vision and roadmaps in order to drive improved results and increase coordination across cross-functional teams• Provided coaching to consultants at all levels that drove greater executive level satisfaction with consulting delivery• Assisted with the identification of new consulting engagements by analyzing existing efforts and understanding of the longer-term business strategy

• Led major transformation of Project Management Office in order to enhance effectiveness of project delivery and gain efficiencies through greater role clarity• Designed governance infrastructure in order to support emerging capabilities within the Claims organization• Provided thought partnership to senior leaders when assessing operating model impacts associated with shifts in strategic direction

Designed and implemented financial transformation initiatives by utilizing state-of-the art change management methodologies.• Created robust business readiness metrics to ensure project activities achieved client objectives• Led teams that deployed training, communications, and change networks for large-scale software implementations• Designed, developed, and delivered systems training to 100+ employees • Cultivated relationships with key decision makers that led to increased scope for firm

Managed team of eight consultants who provided due diligence and compliance services for clients. • Developed strategic action plan to grow revenue by 15% in a four-state region with 250+ clients• Partnered with clients to address changing business needs by offering tailored products and services• Increased team morale and retention through successful employee recognition programs

Mba, Management, International Business

International Business

B.A., Political Science