Robert Langlois Email & Phone Number

Canada

Montreal, Quebec, Canada

IT Asset management consultant at the BDC

Montreal, Quebec, Canada

My main objective is to ensure seamless operations for PC Asset Management to an organization of 15,000+ employees. This includes Asset, lifecycle, and CI mgmt. via Service Now and Service Manager, Inventory and warehousing mgmt., deployment services, vendor mgmt., new hardware integration/transition/certification, and provisioning. I provide guidance and.

Montreal, Quebec, Canada

In this newly created position servicing IBM’s Quebec banking sector clients, I provided quotes and processed orders for high-end servers and related equipment, including upgrades, parts, and maintenance contracts. I verified proper approvals obtained, ensured request accuracy and feasibility with product specialists, third party vendors, and various.

Montreal, Quebec, Canada

I was the Technical Integrator for all projects affecting the service center. As the Second Level contact for technical assistance, I assessed and organized analyst training and updates, and did call monitoring in order to provide our clients with best possible service. I ensured agents understood what they are supporting by providing them with training.

Montreal, Quebec, Canada

I was part of the service center team serving thousands of Air Canada/IBM employees and partners worldwide. I provided connectivity & security support on hundreds of in-house programs (Artos, Cargo, ResIII, Weight & Balance, SNA, TCPIP, Intranet), of which, some were mission critical. I also provided first and second level support on various operating.

Montreal, Quebec, Canada

TECHNICAL RESPONSIBILITIES: Performed Novell 4.1 Network Administration. Provided technical support to clients and staff. Connected router and configured workstations for ISDN lines. Installed and configured workstations and servers on the network. Installed local/network application software. Created and maintained client databases and file systems..

Ottawa, Ontario, Canada

I graduated Number 1, In-Flight Manager for this new airline. While Destinair resolved it’s licensing issues, I was outsourced to a private charter airline in Calgary as an In-Flight Service Translator.

Mirabel, Quebec, Canada

Working on a fleet of Boeing 747 & 757 aircraft: Ensured passenger comfort and safety on local, international, and over-seas flights, under all conditions, including high pressure and emergency situations. Was ready to apply emergency and first aid procedures. Prepared and served efficient food and beverage services. Ensured all commissary items and.