Robert Lanning Email & Phone Number

Partner with Client Relations Associates and Senior Client Relations Associates to maintain excellent client relationships for a leading global asset management firm.

Acquired enhanced knowledge of business principles through numerous different courses and a study abroad opportunity for utilization with companies in a sales and account management role. Study Abroad Program in China Participant (2019)✥ Traveled to China to participate in a business / language / cultural immersion program, which encompassed researching and visiting businesses in the area to learn business practices and the business environment from a financial and customer acquisition aspect. ✥ Gained knowledge of customer acquisition in a global market, product exporting, and the cost of conducting business worldwide.✥ Provided input to different companies on the US perspective of Chinese-made products, types of packaging to attract buyers, methods to describe products for maximum affect, and identifying potentially successful products from a US-born citizen's perspective.Relevant Projects:Business Intelligence Project - CCA Power:✥ Utilized Microsoft Power Business Intelligence software to create maps to detail sales in each area of the country, dashboards to access sales figures, graphs, and create measurements to compare with other companies in the same field. SWOT Analysis - Eli Lilly:✥ Performed a SWOT analysis following an overview of products and services, sales performance, and industry analysis, and conducted an in-depth review of challenges facing the company. ✥ Scrutinized business strategy and provided hypothetical recommendations, including restructuring of business plan to maintain pace with current business climate.✥ Recommended potential of expansion into the Asia and other large customer markets to increase sales and profits, and decrease costs through conducting R&D in different countries.Customer Analysis Project - Best Buy:✥ Provided a clear, concise description of the firm, the customer mix, competitive positioning, and long-term prospects of gaining new clientele through business development and marketing strategies.

Bothell, Wa

Selected for an internship to learn financial aspects of the company and the interrelationship with sales and customer account management. Analyzed financial statements, created and uploaded journal entries, completed balance sheets, and reviewed and approved expense reports. Reviewed and closed purchase orders, and communicated with sales leadership on availability of products. Selected Accomplishments:✥ Updated information on assets with ID numbers acquired in the Cascadian Therapeutics merger through creation of an area in the Oracle system to more rapidly locate assets .✥ Formulated Noetix Reports in Oracle to automatically update journal entries to the general ledger for accurate, up-to-date information.✥ Recognized by direct supervisor for turning around projects in a rapid manner which led to more projects to complete.

Lynnwood Washington

Provided outstanding customer service to patrons of the store for the sales of clothing items, which included ascertaining customer needs based upon questions regarding style, comfort, and suitability for different seasons, recommending clothing items, assisting with fitting rooms to try on merchandise. Organized the store, managed returns, and communicated current and upcoming sales promotions. Processed cash and credit card payments on computerized cash registers.

Lynnwood Washington

Recruited to provide exceptional customer service to patrons of a pizza restaurant. Processed phone orders, informed customers of daily specials, up-sold additional items, and accepted payment from customers. Prepared pizzas and stocked ingredients. Gathered orders and delivered to customers. Counted the till on a nightly basis and closed the store. Selected Accomplishment:✥ Instrumental in store reaching one of the highest up-sell rates in the State of Washington by consistently offering customers additional side items through different daily deals and reduced prices for bundling items.