Robert Larocque

Robert Larocque Email and Phone Number

Vendor Manager - Telus Health Solutions Inc @ Telus Health Solutions
montréal, quebec, canada
Robert Larocque's Location
Brampton, Ontario, Canada, Canada
Robert Larocque's Contact Details

Robert Larocque work email

Robert Larocque personal email

n/a
About Robert Larocque

Highly-motivated and detail-oriented self-starter with excellent problem-solving skills and a strong orientation in customer service management. Outstanding communication and interpersonal skills, and the proven ability in managing client relationships and ensuring client satisfaction.Over 10 years of experience, proven success and expertise in effective and efficient service delivery. Demonstrated ability working with customers to understand their business and service level needs.

Robert Larocque's Current Company Details
Telus Health Solutions

Telus Health Solutions

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Vendor Manager - Telus Health Solutions Inc
montréal, quebec, canada
Employees:
238
Robert Larocque Work Experience Details
  • Telus Health Solutions
    Vendor Manager
    Telus Health Solutions Oct 2016 - Present
    Toronto, Ontario, Canada
  • Compugen Inc
    Senior Service Delivery Manager - Managed Services (Ms)
    Compugen Inc Jun 2008 - Oct 2016
    Ontario, Canada
    Manage numerous client relationships by providing representation and end-to-end ownership of customer related issues to ensure overall customer satisfaction of service delivery.
  • Compugen Inc
    National Client Center Manager – Technical Services (Ts)
    Compugen Inc Oct 2007 - Jun 2008
    Ontario, Canada
    Managed a bilingual client support center of approximately 20 support staff providing Software and Hardware support for key customers in the private and government sectors nationally.
  • Siemens Business Services
    Global Service Desk Supervisor – Toshiba/3Com/Emc/Siemens Canada
    Siemens Business Services Nov 2003 - Oct 2007
    Ontario, Canada
    Managed account specific technical support teams ranging from 12 to 30 staff members per teams in the delivery of hardware/software support globally while exceeding customer expectations and satisfaction. Support in most cases was 7/24 and available in the following languages: English, French, Italian, German, Spanish, Mandarin, Korean, and Japanese.
  • Siemens Business Services
    L 1 & L2 Bilingual Technical Support – Toshiba
    Siemens Business Services Apr 2003 - Nov 2003
    Ontario, Canada
    Provided software & hardware technical support for PC, laptop, server, and networking to Toshiba Canada customers in both English and French.

Robert Larocque Skills

Itil Microsoft Excel Account Management Cross Functional Team Leadership Reports Positive Employee Relations Customer Satisfaction Customer Service Incident Management Problem Management Change Management Microsoft Office Team Building It Service Management Service Delivery Troubleshooting Service Desk Process Improvement Sla Vendor Management Managed Services Team Leadership Technical Support Networking

Robert Larocque Education Details

Frequently Asked Questions about Robert Larocque

What company does Robert Larocque work for?

Robert Larocque works for Telus Health Solutions

What is Robert Larocque's role at the current company?

Robert Larocque's current role is Vendor Manager - Telus Health Solutions Inc.

What is Robert Larocque's email address?

Robert Larocque's email address is rl****@****gen.com

What schools did Robert Larocque attend?

Robert Larocque attended Toronto School Of Business, Laurentian University/université Laurentienne.

What are some of Robert Larocque's interests?

Robert Larocque has interest in Skiing, Spending Time With My Family, Biking, Camping, Playing Guitar And Writing Music, Fishing, Softball.

What skills is Robert Larocque known for?

Robert Larocque has skills like Itil, Microsoft Excel, Account Management, Cross Functional Team Leadership, Reports, Positive Employee Relations, Customer Satisfaction, Customer Service, Incident Management, Problem Management, Change Management, Microsoft Office.

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