• Manage a team of five+ employees within service, sales, parts, rentals, and administration• Increase exposure by developing relationships with local advertisers and neighborhood property managers• Personally manage high dollar service contracts and manage relationships appropriately• Handle all escalated issues across all departments of the organization• Introduced human resources policies that have been implemented to avoid any potential claims• Manage the company’s accounts payable, accounts receivable, and perform all payroll related tasks• Lead the process of interviewing and hiring new staff• Develop interpersonal relationships with financial lenders to deliver retail financing for clients• Personally increased revenue by 120% in 2015 and another 100% in 2016

• Coach one practice a week of approximately 25 USMS swimmers per workout.• Run two swim meets a year hosted by the team, personally managing Hy-tek Software and club assistant.• Write four different levels of master’s swimmer’s abilities workouts for each practice.

• Detected fraudulent activity on complex accounts and escalated customer issues• Performed functions related to research and resolution of fraudulent activity and service support• Strengthened core relationships with partners at other financial institutions in order to deliver for the company• Decisioned accounts under exception conditions and proactively identified and escalated necessary issues• Leveraged multiple systems and tools to assist with analyzing fraudulent activity on accounts• Coached and assisted associates with moderately complex research and analysis of account activity• Consistently ranked a top 5% performer after four months of being hired

• Successfully managed a team of three to five sales associates while meeting personal goals• Coordinated online sales and marketing for products and services• Processed finance applications for retail financing on purchases• Personally created revenue of 100K + per year for four years through effective marketing strategies