Robert Lauson Email & Phone Number

Harrisburg, Pennsylvania, United States

Fast Paced Work Environment – Received and handled up to 10 claims a day and about 130 claims a month, while managing to work and close the same number of claims for the month.Customer Service Focused – Worked with Nationwide Policy holders andClaimants to explain the claims process and assist them in getting vehicles and lives repaired after a car accident. I maintained an average customer service score of 9 out of 10Decisive and Direct – Investigate car accidents while using all the tools available and then making a decision about fault in the accident and clearly explaining that to the policy holders and claimants.Organized – Worked on multiple claims in a signal day in a fast paced environment . Made sure that all regulatory insurance statues are being following. Also making sure that all people involved in the claim are kept up to date on how the claim in proceeding.

Adapitiblity and Quick Learner- Studied for and passed the Insurance agent license exam and became a license insurance agent in 4 weeks versus the industry average of 8 weeks.Information Technology- Currently the adminstator for the computer management systems at the agency. Researched and implemented Docusign for the agency and also worked with the agencies IT deptment to implement Microsoft 365 and upgrade the agency to Office 2013Customer Service to Clients- Speak to clients about their current insurance policies and help them to understand coverages as well as make changes on their insurance policies. Worked with clients on their claims by taking the claim information and sending it to their insurance carrier. Work with customers to solve problems in regards to adding coverages and reducing the overall cost of their insurance policies without reducing coverages. Customer Service to Insurance Carriers- Worked with insurance carriers to make sure clients assets and information are update and meeting the insurance company guidelines. Sales- Received calls from people looking for insurance and worked with them to secure insurance. Called current clients to sell them additional coverage that may better protect them.

Lebanon, Pa

Managed the food service department- Managed 26 employees in 5 school buildings in the school district. Handled all the scheduling, training, and hiring. Responsible for all of the of school lunch accounts and cash deposits.Inventory Control- Handled the ordering for the schools in the district to control product usage. Counted monthly inventory at every school in the district and made corrections if necessary.Customer Service- Catered events for teachers and board meetings. Worked with principles, teachers, students, and board members to ensure that the food quality met and exceeded expectations

Hummelstown, Pa

Managed multiple restaurants- Worked at three different Taco Bell locations handling day to day operations including handling cash deposits, inventory, managing employees, and customer service.Inventory Control- Controlled inventory by counting and correcting inventory on a daily basis. Worked with employees by coaching them on correct portioning of all menu items.Customer service- Gathered customer feedback from customers. Coached employees to give great customer service.

Jonestown, Pa

Marketing Strategies- Created and Implemented gift/ reward card program. Created marketing flyers and handouts. Implemented E-mail marketing program.Managed payment to venders- Created a bill pay system and handled paying bills on a daily basis. Inventory management- Managed receiving and Stocking of inventory Sales- Responsible for selling of the plastic and fiberglass product lines.

Michigan City, In

Manage restaurant- Handled the day to day operations tracked sales and performance, handled cash from counting and making bank deposits, and managed the cash drawers. Manage employees- Scheduled employees and managed as they arose, Managed shifts with up to 15 employees. Customer Service- Gathered feedback from guests and worked to improve the overall customer experience