Robert Lay Email & Phone Number

Yeovil, Gb

London, Gb

Dorchester, England, United Kingdom

London, United Kingdom

I worked with the Student Information Management Programme (SIMP) team to deliver high-profile and complex systems and process change across the college. I supported and promoted the introduction of new technology (i.e. Banner and CRM Recruit), and helped to identify areas where improvements could be made throughout the student lifecycle, from recruitment through to graduation and beyond. Now more than ever before, the objective is to provide the best environment possible for students, and… Show more I worked with the Student Information Management Programme (SIMP) team to deliver high-profile and complex systems and process change across the college. I supported and promoted the introduction of new technology (i.e. Banner and CRM Recruit), and helped to identify areas where improvements could be made throughout the student lifecycle, from recruitment through to graduation and beyond. Now more than ever before, the objective is to provide the best environment possible for students, and ensure that the College continues to attract high-calibre applicants and retains the right staff to support them. Show less

Senate House

The University has been using the UNIT4 Business World solution as its core financial management platform since August 2008 and following requirements reviews carried out across a number of interconnected projects linked to departmental strategies and plans, a decision was made to pursue a wider adoption of UNIT4’s modular solutions via the Enterprise Resource Planning (ERP) programme. There are 3 strands to the programme, which cover:- HR and Payroll Systems Review (incorporating UoLIA… Show more The University has been using the UNIT4 Business World solution as its core financial management platform since August 2008 and following requirements reviews carried out across a number of interconnected projects linked to departmental strategies and plans, a decision was made to pursue a wider adoption of UNIT4’s modular solutions via the Enterprise Resource Planning (ERP) programme. There are 3 strands to the programme, which cover:- HR and Payroll Systems Review (incorporating UoLIA Academic Contractors and Examiners)- Financial Process Improvement Project (UNIT4 System Development workstream)- Research Management (University Research Office).My role is to lead project support activities across all 3 of these workstreams and to ensure regular updates are provided to the Programme Board. My responsibilities include the following:- Draft and maintain project/programme plans- Identify risks and issues and work with colleagues across workstreams to mitigate and resolve- Draft project/programme highlight reports for relevant boards- Ensure accurate, timely messages are communicated to key stakeholders, both internal and external- Manage programme documentation and keep team SharePoint site up-to-date. Show less

Brent Civic Centre, Wembley

I worked with the Housing Needs team and was responsible for mapping and drafting processes for the Homelessness Prevention Project.

London, United Kingdom

At L&Q, I was a Project Officer on the Thames Pilot Project, which was a key part of the business-wide 'Making Customers Count' programme. My role was to evaluate how different ways of working within the Thames neighbourhood could improve internal business processes, and the customer experience. These changes were rolled out across the organisation in 2016.The Thames Pilot tested new ways of working in three main areas:- Looking at the Neighbourhood Services Officer role and… Show more At L&Q, I was a Project Officer on the Thames Pilot Project, which was a key part of the business-wide 'Making Customers Count' programme. My role was to evaluate how different ways of working within the Thames neighbourhood could improve internal business processes, and the customer experience. These changes were rolled out across the organisation in 2016.The Thames Pilot tested new ways of working in three main areas:- Looking at the Neighbourhood Services Officer role and splitting this into separate Property Manager and Case Manager functions to enable more effective resolution of property and tenancy issues faced by customers- Looking at whether a more efficient and effective lettings service can be delivered by bringing together various lettings functions at a central location and streamlining processes- Looking at how to better identify vulnerable residents and tailor services accordingly. Show less

London, United Kingdom

In my role as Programme Support Officer for the Customer Access Programme, I helped the London Borough of Camden to introduce over 100 process changes to improve the customer experience, making sure customers can access Camden services when and how they need them, be it face to face, by phone or online. The programme will deliver ongoing cost savings of £3m/year.

London, United Kingdom

In my role as Programme Support Officer at the London Borough of Camden, I gained considerable experience working across multiple workstreams and managing varied and demanding tasks to deliver large, high-profile projects such as a new state-of-the-art building (5 Pancras Square). The building houses a community leisure centre, library and customer access centre, as well as offices. This is the largest single project ever undertaken by Camden Council. I have the ability to communicate with, and… Show more In my role as Programme Support Officer at the London Borough of Camden, I gained considerable experience working across multiple workstreams and managing varied and demanding tasks to deliver large, high-profile projects such as a new state-of-the-art building (5 Pancras Square). The building houses a community leisure centre, library and customer access centre, as well as offices. This is the largest single project ever undertaken by Camden Council. I have the ability to communicate with, and influence, colleagues at all levels of seniority. I succeeded in winning support for the process of cultural and organisational change at Camden. I am target-driven with an acute understanding of the strategic and political complexity of high-profile projects, especially in the public sector. I have worked with colleagues, elected Members and residents to reduce Camden's office portfolio and deliver a new building at no additional cost to tax payers and with projected savings of £4.5m/year. Show less

London, United Kingdom

VEN Management is a subsidiary of Yorkshire Forward, the agency responsible for the economic regeneration of Yorkshire. In my role as Project Coordinator, I managed the uptake and retention of membership to the Yorkshire Gold Business Club (YGBC), which offered a bid development service to Yorkshire SMEs in relation to the 2012 Olympic Games and other major projects such as Crossrail. I recruited 100+ member companies during my time in the role and established close working relationships with… Show more VEN Management is a subsidiary of Yorkshire Forward, the agency responsible for the economic regeneration of Yorkshire. In my role as Project Coordinator, I managed the uptake and retention of membership to the Yorkshire Gold Business Club (YGBC), which offered a bid development service to Yorkshire SMEs in relation to the 2012 Olympic Games and other major projects such as Crossrail. I recruited 100+ member companies during my time in the role and established close working relationships with the Olympic Delivery Authority and major contractors on the Olympic Park. I successfully identified contract opportunities for YGBC members and advised them throughout the bid process. I facilitated meetings to win contracts for member companies and organised events to promote collaboration and knowledge sharing. Show less

Sydney, Australia

Sydney, Australia

Bachelor’S Degree, French, 2:1

Education record