Working as a second line technician at SmarterWays allows me to work both independently and as part of a team - I am approachable and always happy to help colleagues using my knowledge and initiative. Problems are fixed quickly and accurately, and targets are constantly met.ISO accredited and with our expert team of IT support specialists, we offer a comprehensive range of technical support across the UK. We manage and provide a range of onsite and remote IT support throughout the UK including: Computer hardware (network infrastructure, switches, routers, printers, servers, PCs, notebooks, netbooks, tablets and smartphones). Computer software (applications, databases and productivity tools). Onsite IT system installations and network server installations. Data backup, including BDR (backup and disaster data recovery), DRaaS (disaster data recovery as a service) and managed storage. Security, including anti-malware, encryption, endpoint security and data leakage prevention Help desk services (for individual users and PC issues). NOC (network operations centre) services for network alerts and troubleshooting. Broadband connectivity, telepresence, video conferencing, unified communications and more

During my time at CSC I enhanced my customer service skills and confidence in dealing with clientele to a high and professional standard. During my time at CSC I was in a first line role, fixing both quick problems and solving the more in depth issues.CSC is a global leader of next generation information technology services and solutions, which aims to enable superior returns on clients investments through best in class industry solutions, domain expertise and global scale.