Robert Lean Email & Phone Number

United Kingdom

Leicester, England, United Kingdom

Investigating & resolving complaints for ISAs, card disputes and unaffordable lending.

Lutterworth, England, United Kingdom

My responsibilities involve processing irresponsible lending complaints through assessing a customer’s credit file, I&E budget plan and any other evidence available, along with listening to calls from point of sale. I also provide support to an ‘Academy team’ for those struggling on the project, have provided post-training support to a group of new employees for a 3 month period and have had a 100% quality score throughout the project.

Reading, England, United Kingdom

During this second period with CitiBank, my responsibilities were to monitor & answer incoming correspondence from third parties & customers regarding PPI complaints, as well as being part of a project for compiling customer data to be sent to third parties and the Financial Ombudsman.

Reading, England, United Kingdom

During this period with Home Retail Group, my responsibilities involved overseeing & training a small team and quality assessing their work with Information Requests (PIRs), as well as training and quality assessing the loading of new complaints into the database.

Reading, England, United Kingdom

My responsibilities were communicating with customers, Account Managers and Meter Operators along with problem solving when issues with meter installations arise, to co-ordinate the smooth rollout of smart meters for business customers.

Reading, United Kingdom

During this period with Home Retail Group, my responsibilities were processing Payment Protection Insurance (PPI) complaints, which includes investigating whether a refund is due using any evidence available, such as sales calls, original application forms, complaint letters and customer information. Clear communication with customers and third parties was essential and this role required working to strict industry deadlines and weekly targets.

Auckland, Nz

My responsibilities involved cleansing incorrect customer electricity usage data using multiple sources, progressing to management of a weekly bespoke data update script for sensitive data. For the last three months, I was involved with information management for faults and incidents, which involved regular communication with technicians, internal teams and customers.

Reading, United Kingdom

My assignments centre on Payment Protection Insurance (PPI) refund calculations and my responsibilities include providing training for new materials and team leadership.

Oxford, United Kingdom

My responsibilities included management of Care Plan cases, focusing on the redress for each case.

Bristol, United Kingdom

Responsibilities included liaising with the Financial Ombudsman Service regarding PPI cases for loans, mortgages, overdrafts and credit cards, along with team leadership, specialist material training and liaising with customers and third parties regarding case progression.

Wokingham, Uk

My responsibilities centred on the production and analysis of the company’s operational statistics, including data performance analysis and identification of potential savings for the company. The position required extensive use of Microsoft Excel, designing and maintaining complex spreadsheets and presentation of the findings to management.

Overseeing finances for the franchise. Creating, adapting, producing and communicating game guides for franchisees. Organising the expansion of the franchise. Coaching some sessions as well.

Istanbul, Turkey

I taught English to Turkish business people. This position was challenging but enjoyable and enhanced my abilities in planning, teaching and general communication, giving me an appreciation of the alternative options where verbal communication is not always possible. I was required to adapt to new groups of people with varying needs and adjust my teaching style and material to ensure each student understood and appreciated the content.

Bachelor'S Degree, Coach & Physical Education, 2:2

Activities and Societies: Cricket team, football team.

High School, Maths, Geography, German