Robert Leclerc Email & Phone Number

Sherman, CT, US

Walpole, Massachusetts, US

• IT Architect and Project Lead for various projects supporting fast company growth while focusing on scalability,reliability, and security.
• Acting Seller Platform Support Manager, created and led an IT support and development team of 12 that managedall user support, automation, and onboarding of Thrasio's Seller Platforms.
• Created Support Queues and workflows to ensure adherence to SLAs.
• Created and led the team that built out a custom tool to automate management of a business web portal addingauditability, centralization, and security to meet industry standards.
• Worked with business owners and various levels of other stakeholders to architect and build scalable, secure, andefficient solutions.
• Worked with IT and Engineering teams to implement scalable Enterprise IT solutions to a fast growing company.

IT support and consulting services.

White Plains, New York, US

• IT Support for all systems from APs, servers, and switches, to desktops, laptops, and video conferencing systems.
• Application support for ERP, Crystal Reports, Autodesk Vault, and various other business critical applications.
• Brought all servers, switches, APs, network, and IoT devices up to date with current firmware, operating system, application version, and needed patches.
• Implemented changes to adhere to NIST 162 security requirements to the infrastructure.
• Implemented new backup system for both onsite and cloud destinations along with Disaster Recovery plans.
• Migration of on premise email and SharePoint to Office 365 and SharePoint Online.

Shelton, Connecticut, US

• IT management, planning, and implementation for projects and General IT support of various businesses and municipalities in the Fairfield County area.
• Management, planning, and implementation for projects including but not limited to; systems upgrades, migrations to new platforms, virtualization, and office moves.
• Implementation of proactive monitoring along with providing 24/7 on call support.
• Implementation and support of Citrix, Exchange (Local, hosted/Office 365 and hybrid configurations), IIS, SQL, and various applications and services.
• System Migrations and upgrades of various environments, including but not limited to; Exchange/Office365, application servers to new local and cloud hosted solutions, Active Directory/domain services and file/print.
• Implementation and support of firewalls, switches, web filters, and other networked devices from vendors such as Cisco, Dell, Fortinet, Barracuda Networks, and others.

New York, NY, US

• IT Project Lead on business related and internal IT projects ranging from web site code deployment, web farm updates, and new environment setup, to back office system upgrades and proof of concept projects.
• Day-to-Day operational and code release support of a 24/7, 99.9% uptime, Global IIS based web site environment with 1 Million + subscribers.
• Planning, implementation, and support for all new Windows based systems from Development through QA and into Production.
• Planning, implementation and support of all F5 GTM, LTM, and ASM systems from Development up to Production.
• IT Lead for Datacenter and Office move projects; all tasks from planning server room build outs, acquiring price quotes, ordering all necessary hardware, communicating with business and application owners, planning and.
• Technical escalation point for various teams (Operations, DBA, and Business Teams) in regards to day-to-day operational support and project support.

New York, NY, US

• Management of on-site and offshore NOC teams, including training of new employees, task and project delegation, evaluating team and individual performance, scheduling of coverage, and management of departmental.
• Monitoring and support of a 24/7 high traffic website environment including all web, back-office, and database servers; switches, routers, and load balancers.
• Software builds for Development, QA, Staging, and Production servers; including creating build documentation, inventory and follow-up maintenance.
• Day-to-Day maintenance and Support of over 500 Windows 2008, 2003, 2000, and Windows NT servers. Documentation of all maintenance performed and issues.

London, London, GB

• Support for all Windows NT 4, Windows 2k, Terminal Sever, and Metaframe servers. Including Exchange 5, Domino R5, DHCP, DNS, WINS, file, and print servers.
• Level 2/3 support for 350+ users with a mixed environment of Win95, Win98, Win NT 4 workstation, and Win 2k professional.
• Design, implementation and support of LAN for remote offices for 30+ user environments, with WAN connectivity.
• Documentation of problem tickets and inventory of hardware and software.

Smart Village, Giza Governorate, EG

• Help Desk Level 2/3 desktop/laptop support in a 250-user environment.
• On-Site support of Compaq, Dell, NEC, HP, Toshiba, Gateway, and PC clone desktops and laptops for various clients in the Tri-State area. Documentation of all work performed as well as any additional information needed.
• On-site and in-house repair of Compaq and IBM servers.
• Help Desk telephone support for 500+ users in a Citrix Winframe environment.